Receptionist

POSITION:                 Receptionist

STATUS:                    Temporary; Full-Time  

SHIFT:                        35 hours per week – Friday through Tuesday

LOCATION:                Vancouver, BC

CLASSIFICATION:    CUPE 1622    

WAGE:                       Hourly                                     

CLOSING DATE:       Open Until Filled

About the Position:

This position is the first contact for public members and is vital in attracting and retaining BC SPCA supporters; the selected candidate must ensure the BC SPCA's highest possible reputation and goodwill maintenance.

The receptionist creates the center's atmosphere by demonstrating the Guiding Principles of the BC SPCA and engaging courteously with clients, volunteers, staff and donors.

The role's essential function is to receive inquiries from the public in a practical, gentle and non-judgmental manner, solving their problems practically or ensuring that the request is passed on to the appropriate resource person, either internal or external.

Some specific duties:

• Greet and interact with all public in a welcoming and open manner
• Direct public through to appropriate areas of the Animal Centre
• Answers all telephone inquiries and direct callers to appropriate resources
• Maintain office records accurately as directed by the supervisor
• Ensure a satisfactory level of response to all relevant needs and inquires, balancing the priorities at high traffic times
• To honestly and accurately receive monies on behalf of the Shelter/center in accordance with Shelter procedures
• Accept donations and provide information on acceptable and needed items
• Process all financial donations, ensuring that the individual receives an accurate receipt
• Cash handling including preparation of daily cash for deposit and daily batch out
• Ensure that the reception area is kept neat and tidy at all times
• Maintain standards in order to portray to the public the image of the SPCA as a compassionate and caring organization.
• Perform other duties as assigned by the Animal Centre manager

Qualifications you need to have:

• High school diploma or equivalent
• Minimum of 1-2 years’ experience in a receptionist role; or an equivalent combination of education and experience acceptable to the employer
• Knowledge of the geography of the Animal Centre’s warrant area in general and the Shelter’s   warrant area in particular
• Philosophical harmony with BC SPCA policies, programs and protocols
• Sound knowledge/ability to learn routine office practice and procedures
• Knowledge of domestic animals, their breeds, characteristics and common diseases is an asset
• Excellent customer service skills; clear communicator, with the ability to assist public in a positive and confident manner
• Self-started and able to work independently as well as part of a team
• Ability to work under pressure while prioritizing tasks upon time
• Nimble and willing attitude and work ethic
• Excellent organizational skills and attention to detail
• Excellent computer skills sufficient to deal effectively with the necessary front office routines
• To perform other duties as required to ensure the smooth operation of the center.

• Philosophical harmony with the vision, mission, and strategic directions of the BC SPCA.