Financial Services Support Specialist

Imperial Brady Canada, leading national distributor, has a job open in Mississauga, ON. Under general supervision, perform a variety of routine and some non-routine clerical/accounting functions in accordance with standard procedures in one or more of the following areas: accounts receivable or related financial area. Provide a variety of staff support services to a department or group of professionals. Requires independent thinking and ability to make independent decisions within established guidelines Contacts other departments and/or outside agencies to resolve problems. Duties and tasks reflect substantial variety and complexity.  Reviews and monitors credit sources and credit files performs routine credit checks and obtains supplementary information.

Responsibilities:

• Create, amend and administer customer accounts on a daily basis.
• Support the analysts through reference & tax certificate detail verification.
• Exhibit multitasking abilities by working on several different duties within the department.
• Ability to work in a high workflow environment.
• Answer telephone calls & emails to resolve department and company related inquiries with regards to all credit related issues.
• Manage daily receipt of payment by ck and mail through Richmond Hill office and assist with daily ck deposit/clearing and recording.
• Establish and maintain positive relationships with customers both internal and external.
• Customer contact (via phone and email).
• Collect and resend customer statements, invoices, and shipping documents when requested.
• Respond to and troubleshoot billing discrepancies and account set-up issues collaborating with all impacted areas including Credit AR, Sales, Customer Service and Credit Support Teams.
• Create and maintain Credit Card tokens.
• Responsible for keeping credit team, sales associates and management informed of any customer changes (operations, trending etc.) that might affect collections, sales opportunities, profit and/or bad debt exposure.
• Responsible for general file maintenance (Accounts Payable contacts, email addresses, telephone numbers).
• Respond to and circulate trade credit references.
• Monitor Credit AR Group Mailbox/Fax receipts and respond to inquiries or distribute accordingly to responsible parties.
• Other tasks as requested by Credit Manager.

Qualifications:

• Minimum One (1 year) experience in Accounts Receivable role.
  • B2B would be an asset but not mandatory.
• Demonstrates proficiency in PC applications, Microsoft Outlook, Excel, Word and other applications as required.
• Strong communication skills, both written and oral with a clear speaking voice.
• Strong attention to detail and well organized.
• Strong time management skills.
• Self starter with ability to multitask.
• Ability to work in a team environment or on an independent stretch goal.
• High school diploma or equivalent.

Working /Other Conditions:

• Hybrid work model.
• Indoor office environment.
• Ability to work in a fast-paced environment.
• Prolong periods of sitting, and computer and phone use.

This position has an annual salary range of $55,000.00 to $60,000.00.