Traffic Manager

Imperial Brady Canada, leading national distributor, has a job open. Accountable for transportation performance, carrier management, cost control, shipment visibility, and risk mitigation to ensure efficient product flow across the supply chain. Partners cross-functionally to drive service excellence and continuous improvement.

Responsibilities:

• Manage end-to-end shipment visibility for ocean and air freight, proactively identifying and resolving delays, customs issues, and service disruptions.
• Coordinate delivery appointments, drayage capacity, and warehouse receiving schedules to ensure efficient product flow and avoid bottlenecks.
• Oversee port, rail, and drayage operations, including container retrieval, pre-pulls, and unloading strategies to optimize cost and service.
• Control transportation costs by minimizing accessorial charges, managing freight claims, resolving billing disputes, and addressing carrier performance issues.
• Build and manage relationships with carriers, freight forwarders, customs brokers, and trucking providers while ensuring SLA compliance.
• Ensure import compliance and documentation accuracy, including CBSA requirements, CUSMA/USMCA regulations, customs clearance, and bonded freight management.
• Monitor transportation KPIs, analyze performance trends, and provide recommendations to improve service, transit times, and costs.
• Partner with procurement, planning, sales, inventory, and warehouse teams to align transportation activities with business and inventory requirements.
• Validate freight invoices, support budget management and accruals, and maintain transportation records for financial and audit compliance.
• Utilize TMS, ERP, and shipment visibility tools to maintain data integrity and leverage analytics for operational improvements.
• Develop contingency plans and lead response efforts for transportation disruptions, ensuring business continuity through alternative routing and capacity strategies.
• Drive continuous improvement initiatives focused on network optimization, service enhancement, reduced transit times, and cost savings.

Qualifications:

• Bachelor’s degree in Supply Chain, Logistics, Business, or equivalent experience.
• 5-8+ years of international transportation and logistics experience, including ocean freight, inbound container operations, and Canadian import processes.
• Experience managing freight forwarders, customs brokers, drayage providers, carrier relationships, and contract negotiations.
• Strong knowledge of ocean freight, port operations, drayage, demurrage/detention management, Incoterms, customs compliance, and freight auditing.
• Proficiency with TMS, ERP systems (D365, SAP, Oracle), transportation analytics, KPI management, and continuous improvement methodologies.
• Strong negotiation, problem-solving, risk management, and cross-functional leadership skills, with the ability to manage exceptions in real time.
• Bilingual (English & French). Employee needs to be able to communicate with the head office, outside vendors, and suppliers etc.
• APICS/ASCM, CSCMP, CITT, P.Log., or related professional designation considered an asset.

Working/Other Conditions:

• Hybrid work model.
• Indoor office environment.
• Ability to work in a fast-paced environment.
• Prolong periods of sitting, and computer and phone use.