Business Development Center (BDC) Representative

Overview

The Business Development Center (BDC) Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service inquiries, , service requests, and internet queries. In addition, he or she performs clerical and administrative duties for the Service departments.The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinates questions and issues with the appropriate department personnel.
• Provides administrative assistance as needed
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed,
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
• Provide service management information by completion reports.
• Attend Training Sessions and Meetings as required.
• Follow all company policies and procedures.
• Performs other duties as assigned
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors
• Support on-line customers by setting appointments.

Qualifications

• 1+ years' experience required (sales experience preferred).
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc) a PLUS!
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Automotive experience a PLUS!
• Must be engaging, inquisitive, curious with a over-aggressive/always willing to help attitude.
• Internet Sales experience a PLUS!
• Must have drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator
• Bilingual a PLUS!