Relief Customer Service Representative

WHY CHOOSE US?

•  Job stability: Canadian Linen has been employing people for over 100 years
•  Competitive pay rate + commission
•  Great benefits and employee assistance program
•  Retirement Savings Plan
•  Ongoing training and mentoring
•  Great teammates and collaborative work environment
•  Career growth opportunities

THE ROLE

If you enjoy working on various routes, physical work, driving and customer service, then this role is for you! Canadian Linen seeks a driven Relief Customer Service Representative to take charge of delivering exceptional service and managing accounts for our valued clients.

What you’ll do:

As a Relief Customer Service Representative, you'll embark on a multifaceted journey involving physical work, driving multiple routes, delivery, and customer service.

Delivery Route Operations and Safety Procedures

• Navigate multiple delivery routes across Lower Mainland, ensuring timely and safe deliveries within an established customer base.
• Work different routes/areas and schedules depending on the route that needs to be filled.
• Work a schedule that is 40+ hours a week and varies each week from Monday to Sunday, starting as early as 4am and finishing as late as 8pm. Shifts each week vary from 4x10 to 8x5 depending on the route that needs to be filled. 
• Conduct thorough inspections and maintenance of company delivery vehicle and equipment, promptly reporting any issues.
• Load delivery vehicle meticulously, anticipating and addressing product shortfalls before departure.
• Employ safe lifting techniques, prioritizing the secure movement of goods.
• Drive truck safely to designated customer locations, executing deliveries efficiently.

Product Delivery and Pickup

•  Deliver and retrieve uniforms, linens, towels, mats, cleaning products, and other rental items.
•  Confirm accurate delivery quantities for each customer, reviewing inventories and storage areas during each visit.
•  Collect soiled goods and organize them securely in the vehicle.

Customer Service and Sales

•  Secure electronic signatures for invoices and collect necessary payments.
•  Foster consistent communication with key customer contacts, building rapport and adding value during each delivery.
•  Seek feedback from customers to enhance service levels, addressing inquiries and concerns proactively and timely.
•  Consult with customers on additional product options, involving the manager for complex opportunities.
•  Collaborate weekly with the manager to devise solutions for current customer needs, identifying opportunities for cross-selling new products.

Post-Delivery Procedures, Reporting, and Professional Standards

•  Unload and organize soiled goods upon return to the branch, ensuring a neat and orderly vehicle.
•  Report any vehicle accidents, mechanical issues, or malfunctions promptly.
•  Maintain the vehicle in a tidy manner and reconcile all delivery data accurately during the route settlement process.
•  Demonstrate and develop competencies aligned with the role.
•  Uphold company values of integrity, respect, responsibility, and trust steadfastly.

We are looking for individuals who have:

• Availability to work a flexible work schedule and a route that could vary each week.  
• A High School Diploma.
• A valid driver's license with a clean driving record (Driver’s Abstract required).
• Experience in physically demanding roles with heavy lifting.
• Proven experience in customer service, sales, and delivery services.
• A track record of punctual work attendance.
• Customer-focused and detail-oriented attributes.
• Excellent communication and interpersonal skills.
• Lifting ability of 25 lbs. to load/unload product from truck without assistance and occasionally 50+ lbs. This position requires bending, squatting, climbing, and reaching.

Schedule & Travel Requirements

4-day work week

10-hour shifts, shift start between 6:00 a.m. and 7:00 a.m.

Travel required: 2 days per week working out of town and away from home.