Senior Associate, IT

Position Summary

We are seeking a bilingual (Japanese/English) Application Support Analyst based in Japan to join our regional IT Applications team. This hybrid role combines application development—primarily on Microsoft Power Platform—with first and second-level support for both enterprise applications and Power Platform solutions tailored for in-house use. The ideal candidate will also support country-level financial reporting using Excel and ensure seamless data integration with ERP systems such as Microsoft Dynamics 365 Business Central and Anaplan.

Key Responsibilities

Development (Power Platform):

• Design, develop, and maintain applications using Power Apps, Power Automate, and Power BI.
• Collaborate with business users to gather requirements and translate them into functional solutions.
• Enhance existing Power Platform solutions to improve performance and usability.
• Ensure solutions are scalable, secure, and aligned with governance policies.
• Test source code and debug applications to ensure reliability and performance.
• Evaluate existing applications and implement updates or modifications as needed.
• Develop technical documentation and handbooks to represent the design and code of new applications.

Application Integration:

• Support integration of third-party applications with Power Platform, such as Concur, Microsoft Dynamics 365 Business Central, DocuSign, SafetyCulture, and internal operations systems.
• Work with vendors and internal teams to configure and maintain connectors and APIs.
• Monitor integration workflows and resolve any issues related to data flow or automation.

Application Support (Level 1 & 2):

• Provide first and second-level support for enterprise applications and Power Platform-based in-house solutions.
• Troubleshoot and resolve application issues, escalating to development or infrastructure teams when necessary.
• Monitor application performance and proactively identify potential issues.
• Maintain documentation for support procedures, known issues, and resolutions.
• Assist in user training and onboarding for new applications.

Requirements

Technical Skills:

• Proficient in Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Advanced Excel skills, including formulas, pivot tables, Power Query, and data visualization.
• Hands-on integration experience with RESTful APIs, JSON, and web services.
• Knowledge of authentication protocols (OAuth2, API keys) and integration security best practices is a plus
• Experience with application support tools and ticketing systems (e.g., Freshservice).
• Familiarity with ERP systems such as Microsoft Dynamics 365 Business Central, Anaplan, and Concur is a plus.
• Basic scripting or programming knowledge (e.g., JavaScript, Python) is a plus.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering high-quality support.
• Understanding of finance processes and general knowledge of the renewable energy industry is desired.

Language Skills: Fluent in Japanese and English (spoken and written) to support local users and collaborate with regional teams.

Are you ready to engineer a greener future?