UKG Analyst

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A.  Job Summary: The UKG Analyst is responsible for the administration, governance, support, and continuous improvement of the UKG timekeeping system for Montefiore Nyack Hospital and Highland Medical. Reporting to the Payroll Manager, this position ensures that all pay-impacting timekeeping data is accurate, complete, and ready for payroll processing. This role serves as the functional owner and subject matter expert for UKG Timekeeping, Accruals, Advanced Scheduling, and Reporting. Working in close partnership with Payroll, Human Resources, Nursing Leadership, Information Technology, and the Montefiore Health System (MHS) UKG Support Team, the analyst ensures that system configuration, business processes, and timekeeping practices support accurate payroll results. The primary purpose of this position is to protect payroll accuracy by ensuring the integrity of all timekeeping data before it is transmitted to Workday Payroll. Through proactive auditing, reconciliation, system administration, training, and employee support, this role minimizes payroll errors, strengthens internal controls, improves operational efficiency, and enhances employee experience.

Essential Job Qualifications

      1.   Education: Associate’s degree in business, Accounting, Finance, Information Systems, Human Resources, or related field.

      2.   Experience: Minimum three (3) years administering UKG Workforce Management (UKG/Kronos). Experience with Timekeeping, Accruals, Advanced Scheduling, and Reporting. Experience supporting Workday Payroll or payroll integrations preferred. Experience with Collective Bargaining Agreements preferred. Knowledge of Human Resources and Payroll policies, procedures, and applicable regulatory requirements

      3.   Training/Certification: n/a

      4.   Licensure: n/a

      5.   Other: Payroll-first mindset with focus on pay accuracy. Attention to detail and analytical thinking. Problem solving and root cause analysis. Excellent customer service skills. Ability to manage competing priorities. Continuous process improvement. Collaboration across Payroll, HR, Nursing, Finance, IT, and MHS support teams

Job Specific Contacts

      1.   General Contacts: HR, Payroll, management, staff, physicians

Job Provides Direction to: N/A

Environment and Demands

      1.   Environmental Demands: Office environment within a hospital setting. Visits to departments.

      2.   Essential Physical and Cognitive Demands, Manual Dexterity: Ability to work at a computer for extended periods; occasional lifting up to 15-20 pounds; ability to move throughout hospital locations as needed; occasional extended work hours during payroll processing, year-end, system implementations, or critical operational events.

Part I:  Hospital-Wide Standards

A.  Organizational: Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards.

WORKING TOGETHER        

“I will commit to work together in a courteous, respectful manner.  I will demonstrate a positive spirit of service with all employees with whom I interact.”

• Place team success above individual recognition.
• Be receptive to new ideas and approaches within my workplace.
• Offer assistance generously without hesitation.

EMPOWERMENT

“I will be accountable, responsible, and self-directed in all aspects of my work at all times.”

• See projects through to ensure completion.
• Problem solve with patients, family members, and other employees.
• Follow up to ensure a resolution.

COMMUNICATION

“I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.”

• Answer the phone within three rings if possible and identify myself, my department, and ask, “How may I help you”?

• Use effective verbal and written communication to patients, families, visitors, using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)
• Use positive communication in my tone of voice, body language, and choice of words.
• Respond to e-mails in a courteous manner, with-in twenty-four hours.

APPEARANCE

“I will dress in a manner that reflects a professional and positive image of the hospital at all times”

• Maintain a clean, neat, and professional appearance which adheres to hospital dress code policy.
• Promote and adhere to Montefiore Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients, families and visitors.

RESPONSIVENESS

“I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.”

• Respond to patient call lights and ask if I can assist. (No Pass Zone).

• Respond empathetically.
• Apologize for delays and concerns.

EXCELLENCE IN SERVICE

“I will strive to ‘do my best everyday’ in exceeding customer expectations.”

• Anticipate and address my patients’, families and visitors needs.
• Avoid negativity and exhibit a “can-do” attitude.
• “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community.
• Exit elevators to accommodate our patients’ first.
• Acknowledge people in the hallway by smiling and making eye contact.
• Help lost guests and new employees by escorting them to their destination.

B.MISSION/STRATEGIC PLAN:

Participates in activities which support the mission of the hospital

C.  JOB SPECIFIC COMPETENCIES:

      *Demonstrates the required job specific technical professional knowledge, skills and abilities.

Payroll & Timekeeping Operations

• Own the day-to-day administration of UKG.
• Ensure employee timekeeping information is accurate and payroll-ready for every payroll cycle.
• Balance UKG time data prior to payroll processing and reconcile time transmitted to Workday Payroll.
• Partner daily with Payroll to resolve all pay-impacting issues before payroll confirmation.
• Research and resolving payroll discrepancies resulting from timekeeping errors.
• Ensure compliance with all hospital policies and applicable collective bargaining agreements (CBAs) to support accurate and compliant payroll practices.
• Perform other related duties and responsibilities as assigned.

UKG Governance & Configuration

• Serve as the primary UKG functional administrator for Montefiore Nyack and Highland Medical.
• Coordinate all configuration requests with the Payroll Manager and MHS UKG Support Team.
• Analyze requested configuration changes and provide recommendations based on payroll, operational, and compliance impacts.
• Test, validate, and document all configuration changes before and after implementation.
• Maintain configuration standards, pay rules, accruals, schedules, pay codes, and system documentation.

System Auditing & Payroll Readiness

• Audit missed punches, missing schedules, missing pay rules, pay code usage, shift differentials, overtime, premium pay, holidays, callbacks, accruals, transfers, and integration exceptions.
• Monitor integration failures between UKG and Workday and coordinate timely resolution.
• Ensure organizational timekeeping policies are consistently applied.

Advanced Scheduling

• Serve as the UKG liaison for UKG Advanced Scheduling.
• Partner with Nursing and departmental leaders on scheduling configuration, optimization, and support.
• Support schedule templates, scheduling best practices, and payroll-impacting scheduling issues.

ServiceNow Administration

• Own and manage the UKG ServiceNow support queue.
• Prioritize, investigate, assign, resolve, and monitor support requests.
• Escalate complex issues to the MHS UKG Support Team and ensure timely follow-up.
• Track trends and recommend improvements based on recurring requests.

Training, Reporting & Employee Support

• Function as the subject matter expert for UKG Timekeeping, Accruals, Advanced Scheduling, and Reporting.
• Develop training materials and facilitate training for managers, timekeepers, and employees.
• Provide exceptional employee support for payroll and timekeeping questions.