Marine Technician

Reporting to the Service Manager, the Marine Technician possesses expert knowledge in the maintenance, repair, and troubleshooting of Mercury, Yamaha and Suzuki marine engines and systems. As a Marine Technician, you will be responsible for ensuring that vessels powered by Mercury, Yamaha or Suzuki engines are operating safely, efficiently, and in accordance with manufacturer specifications. This role requires a detail-oriented individual with a passion for marine technology and a strong commitment to providing exceptional customer service.

Summary of Responsibilities:

Engine Maintenance & Repair

• Perform routine maintenance and repairs on a variety of Mercury outboard, inboard, and sterndrive engines.
• Diagnose and troubleshoot issues related to engine performance, electrical systems, fuel systems, cooling systems, and propulsions.
• Conduct engine tune-ups, oil changes, fuel filter replacements, and other routine services as per Mercury specifications.
• Strong understanding of onboard AC & DC electrics/accessories

Diagnostics & Troubleshooting

• Use specialized diagnostic tools, including Mercury's proprietary systems, to identify issues and provide accurate repairs.
• Read and interpret engine diagnostics codes and service manuals to ensure precise and efficient repairs.
• Collaborate with customers and the service team to provide updates on repair status and explain technical issues in layman’s terms.
• Installation & Commissioning:
• Install new Mercury engines and marine systems, ensuring proper fitment, wiring, and alignment.
• Test and commission engines post-installation to confirm they meet safety and performance standards.

Customer Service & Support

• Communicate effectively with customers to understand their service needs, provide estimates, and recommend solutions.
• Advise customers on preventive maintenance to enhance engine performance and longevity.
• Deliver high levels of customer satisfaction by ensuring repairs are completed on time and to the highest quality.

Record Keeping & Documentation

• Maintain detailed records of all service and repair work, including parts used, labor performed, and recommendations for future service.
• Complete service documentation and warranty claims in accordance with Mercury guidelines.

Safety & Compliance

• Adhere to all safety protocols when working with engines, tools, and equipment.
• Ensure compliance with all environmental and maritime regulations.
• Keep the workspace clean, organized, and safe for both the technician and customers.
• Ability to operate boats safely and confidently

Qualifications:

• High school diploma or equivalent required; technical school certification in marine mechanics or a related field preferred.
• Mercury Marine certifications or equivalent training in Mercury engines is highly desirable.
• Minimum 5 years of hands-on experience as a marine technician, specifically with Mercury, Yamaha, and Suzuki outboard is preferred.
• Minimum 5 years hands-on experience with MerCruiser engines/Transom assemblies and Outdrives is preferred.
• Proficient in the use of diagnostic tools and software related to Mercury engines (e.g., Mercury CDS G3).
• Expertise in Mercury engine maintenance, repair, and troubleshooting.
• Strong understanding of marine electrical systems, fuel systems, and engine cooling systems.
• Ability to read and interpret technical diagrams, service manuals, and schematics.
• Excellent problem-solving skills with the ability to diagnose and fix complex engine issues.
• Strong attention to detail and commitment to high-quality workmanship.
• Good communication skills to interact with both team members and customers.

Physical Requirements:

• Ability to lift and carry up to 50 lbs.
• Comfortable working in varying outdoor weather conditions.
• Must be able to stand, bend, kneel, and work in confined spaces for extended periods.

Additional Requirements:

• Personal basic hand tools required.
• Valid Light Truck driver’s license.
• Willingness to travel to customer locations for on-site repairs, when necessary.
• Ability to work flexible hours, including weekends, depending on workload.