Income Controller / Invoicing Auditor

"Ella" means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living. 

In order to support our rapid growth we are seeking to hire an Income Controller / Invoicing Auditor.

Position Summary

The Income Controller / Invoicing Auditor (corporate) provides direct support to the Income Auditors/Income Controllers, in destinations of hotels/resorts. This role is to ensure the accuracy and completeness of all hotel revenue records. The position focuses on assisting with daily revenue audits, system reconciliations, and report preparation.

Main Responsibilities

• Assists the Income Auditors of destinations, in reviewing and verifying daily revenue transactions from all outlets (Rooms, F&B, Spa, Events, etc.)
•  Ensures all supporting documents, approvals, and backup reports are complete and in line with hotel SOPs.
• Assists in training new staff on basic revenue procedures under the guidance of the Income Manager.
• Dispute resolution: Resolves disputes and inconsistencies regarding pricing, payments, and billing with customers and partners.
• Monitors payments received from travel agencies, corporate accounts, and online platforms.
• Follows up with agencies on overdue or outstanding payments, maintaining accurate records of agency invoices, remittances, and correspondence.
•  Reviews aging of travel agents’ accounts, as well as advanced deposits (security allotment, EBD, Groups etc.).
• Αudit of travel agencies’  contracts. 

Requirements

• Previous proven experience in a similar position in Hospitality, income auditing roles, Reservations or Front office.
• Computer literacy with advanced knowledge of MS Office, especially Excel.
• Knowledge of Financial Concepts: Understanding of basic financial principles such as revenue, payments, credits, payment deadlines and debit accounts.
• Ability to manage multiple processes at once, organize time efficiently and keep track of details.
• Ability to work effectively with team members and collaborate with different departments of business. 

Benefits

• Competitive remuneration package
• Career advancement in a fast-growing organization
• Continuous learning & development within a transparent & inclusive working environment
• Collaborative working environment

Ella Resorts are dedicated to providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.

Join us today to build our future together.

All applications will be acknowledged and treated as strictly confidential.

In line with Ella Resorts' commitment to equal pay, fairness, and transparency, the salary range applicable to this position will be communicated to candidates during the recruitment process and prior to any salary discussions.