Crew Scheduler

Position Summary

Reporting to the Crew Planning and Scheduling Manager, the Crew Scheduler is responsible for management of crew members’ monthly schedule once it has been released, as well as making daily adjustments to crew assignments in accordance with the Canadian Aviation Regulations and applicable Collective Agreements. The Crew Scheduler oversees daily operations, coordinates last-minute changes, and ensures that all flight crew shifts are adequately covered.  

Personal Characteristics

• Highly flexible, with the ability to respond quickly in a dynamic environment
• Professional and respectful, with a positive work attitude
• Timely with a high level of commitment to on-time performance is essential
• Motivated with the ability to work independently and as part of a team
• Effective verbal and written communication skills
• High level of integrity, confidentiality and accountability
• Strong problem solving and analytical skills
• Strong planning skills and detail-oriented
• High level of respect, understanding and regard for First Nations communities

Key Responsibilities and Accountabilities

• Ensure that all flight crew have checked in and/or been notified of their flight schedule in accordance with Company policies and contract agreements
• Ensure that updated information is provided to Flight Followers, Commercial Operations and the Flight Dispatch Centre as Airline management software is updated
• Communicate to applicable departments any delays that will occur due to crewing issues (same day and future)
• Prepare various reports including daily, monthly and annual Operational reports
• Possess the ability to make informed decisions without compromising internal policies/procedures
• Assist with the monthly crewing of aircraft as may be required from time to time by Crew Planning
• Ensure that crewing is correct for future days’ operations
• Look ahead for future crewing and ensure that resources are allocated accordingly
• Provide training and mentoring to new crew schedulers, ensuring that the SOCC is maximizing operational effectiveness
• Monitor the crew scheduling software, consulting and communicating with all departments to ensure that operations run smoothly and efficiently
• Predict “real time” and organize all crew assignments through airline management software
• Work with Flight Follower and Dispatch to communicate flight assignment changes to appropriate crew members
• Assign crews day to day based on the monthly schedule created by the Crew Planner, reassign crew members as required for flight and duty purposes or operational requirements, in accordance with the Canadian Aviation Regulations and the applicable Collective Agreements
• Perform additional duties as assigned

Minimum Education, Experience and Certifications

• High school diploma or General Education Degree (GED) equivalent
• Transport Canada Generic Dispatch Exams (FDMET and FDOPS) are considered an asset, but not required
• Canadian Radio Licence (Aeronautical) required
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
• Prior experience in operations, crew scheduling and/or flight coordination preferred
• Strong customer service experience considered an asset
• Previous experience with Airline Management software programs considered an asset
• Experience using Microsoft Office Suite (Outlook, Excel, Word)
• Indigenous and Cultural Awareness Training considered an asset

Working Conditions

• Physically able to perform all listed job duties
• Travel by aircraft and other means as required by role
• Manual dexterity required to use desktop computer and telephone
• Modified work agreement (7 on 7 off or Monday-Friday)
• Shiftwork may be required (days, evenings and/or night shift)
• Various shifts and at a fast pace in order to meet service level requirements of the airline
• Work performed primarily in an office environment
• Able to work outside of public transit hours
• Occasional lifting of approximately 30 lbs may be required
• Physical location of this position is only accessible via a flight of stairs

Methods and procedures described or implied in the job profile may be altered to accommodate employees.