Baggage Agent - YTH

Position Summary

Reporting to Manager, Ramp Operations, the Baggage Agent is responsible for ensuring efficient and secure baggage handling processes. Baggage Agents are responsible for accurately sorting baggage according to flight number and baggage priority levels (Confirmed, Standby, Space Available). The Baggage Agent also operates the x-ray machine to screen baggage for contraband and illicit substances. This position emphasizes adherence to customer service excellence and on-time performance.

Personal Characteristics

• Highly flexible, with the ability to respond quickly in a dynamic environment
• Professional and respectful, with a positive work attitude
• Timely with a high level of commitment to on-time performance is essential
• Motivated with the ability to work independently and as part of a team
• Effective verbal and written communication skills
• High level of respect, understanding and regard for First Nations communities
• Able to think critically and act logically to evaluate situations and provide sound judgment.
• High level of integrity, confidentiality and accountability
• Able to deal with confidential information and documentation with discretion, sensitivity and tact.
• Strong attention to detail.
• Customer-focused with a dedication to providing excellent service.

Key Responsibilities and Accountabilities

• Accurately sort baggage based on flight number and baggage priority
• Operate x-ray machine to screen baggage for contraband and illicit substances
• Collaborate with other Baggage Agents and relevant personnel to meet deadlines and ensure smooth operations
• Maintain strict adherence to on-time performance policies and procedures
• Actively participate in the Company’s Safety Management System
• Perform additional duties as assigned

Minimum Education, Experience and Certifications

• High school diploma or General Education Degree (GED) equivalent
• Previous experience in warehouse operations or baggage handling considered an asset
• Successful completion of a Xray Screening Training, achieved through participation in a recognized training program, or enrollment in our in-house Xray Screening Training
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
• Indigenous and Cultural Awareness Training considered an asset

Working Conditions

• Physically able to perform all listed job duties
• Travel by aircraft and other means as required by role
• Use of safety equipment as required and applicable to role
• Able to lift and carry up to 50lbs
• May be required to stand for several hours a day
• Various shifts at a fast pace in order to meet service level requirements of the airline
• Able to work both indoors and outdoors in various weather conditions.