Senior Sales Adviser

At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!  

 We know the trade. In fact, on average you'll find close to 90 years' experience in every Jewson branch! 

We are recruiting for a Senior Sales Advisor to join our thriving Jewson branch in Henley-on-Thames, RG9 1BY.

This is a full-time role working Monday-Friday 7:30 – 17:00, and every other Saturday from 08:00-12:00. 

This is a hands-on sales role where you will build strong relationships with customers, develop existing accounts and look for new opportunities to grow sales. With the branch moving to a brand-new site in Henley, it is a great time to join the team and play a key part in growing the customer base and supporting the branch's continued success.

What You’ll Be Doing

• Build and develop strong relationships with new and existing customers, both face-to-face and over the phone.
• Manage existing customer accounts, identifying opportunities to grow sales and increase customer spend.
• Serve customers from the trade counter, asking the right questions to understand their needs and provide the right solutions.
• Make outbound calls to existing, lapsed and prospective customers to generate new business.
• Maximise every customer interaction through upselling and cross-selling, taking every opportunity to grow sales.
• Prepare and follow up quotes and enquiries to maximise sales conversion.
• Develop your product knowledge and understanding of the local market to identify further sales opportunities.
• Work closely with the wider sales team and suppliers to deliver excellent customer service.
• Understand pricing and margin to maximise the value of every sale.
• Support the wider branch team and contribute to the overall success of the branch.

What We’re Looking For

• Experience in a sales or customer-facing role.
• Experience within building materials, merchanting or DIY would be desirable.
• A curious and commercially minded approach, with the confidence to ask questions and identify opportunities to grow sales.
• A proven track record of achieving sales targets and developing customer accounts.
• Confident with outbound sales, cross-selling and following up opportunities.
• Strong organisation and attention to detail when managing quotes, enquiries and orders.
• Customer Service -  High levels of customer satisfaction with frequently returning customers and growing live accounts 
• Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world. 
• Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics 
• Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness. 
• Pride - You take pride in your work and are dedicated to producing top-notch results.  

What’s in it for you   

• Competitive Basic Salary   

• Performance Related Bonus   
  34 days holiday per year   

• Retirement Savings Plan (Pension) – with Legal & General   

• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.   

• Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway   

• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)   

• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover   

• Refer a Friend scheme   

• Wellbeing Centre via Work Perks   

Why Choose Us?  

Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.  

Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.  

Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.  

What's Next  

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.