E commerce Customer Support Representative & Data Entry

Location: 8330 Chester Street, Vancouver, BC V5X 3Y7 (In Office Role)
Job Type: Full-Time, Seasonal Contract
Contract Term: November, 2026 to December 24, 2026, with potential extension through April 2027
Pay: $19.50 per hour

Schedule: 40 hours per week, Monday to Friday between 8:00 AM and 5:30 P

Help Create Joy Through Chocolate

Do you enjoy building relationships, helping customers succeed, and working toward meaningful goals?

Join Purdys Chocolatier, one of Canada's most loved chocolate brands, and play an important role in helping schools, sports teams, community groups, and businesses achieve their fundraising and purchasing goals.

As a proud Canadian chocolatier, we create connection and joy through the power of chocolate and have a lot of fun doing it. We're looking for enthusiastic and customer-focused individuals to join our E commerce team at our Vancouver office.

We value diversity and are committed to creating an inclusive workplace where everyone feels welcome and respected. We encourage applications from people of all backgrounds, experiences, identities, and abilities.

About the Role

This is a consultative customer service and sales support role where you'll build relationships with new and existing customers.

You'll engage with customers through outbound calls, inbound inquiries, email (FreshDesk), and live chat. Success in this role comes from curiosity, persistence, relationship-building, and a genuine commitment to delivering exceptional customer experiences.

What You'll Do

• Proactively connect with prospective and existing customers through outbound calls
• Build relationships by actively listening, understanding customer needs, and recommending appropriate solutions
• Meet daily outreach goals while maintaining an exceptional customer experience
• Respond promptly and professionally to customer inquiries via phone, email (FreshDesk), and live chat
• Support customers with order-related questions
• Process order adjustments, replacements, and refunds as needed
• Identify potential challenges early and work proactively to resolve issues before they escalate
• Deliver excellent customer service while contributing to team and business goals

You'll Be Successful in This Role If You

• Enjoy talking with people and building relationships
• Are confident communicating over the phone and engaging customers
• Like working toward goals and achieving results
• Stay positive and resilient in a busy, fast-paced environment
• Take pride in providing exceptional customer experiences
• Enjoy solving problems and helping customers succeed
• Can manage multiple priorities while maintaining attention to detail

What You'll Bring

• Availability for the full contract period from early November to December 24, 2026
• At least 6 months of experience in customer service, retail, hospitality, sales, contact centre, call centre, or another customer-facing environment
• Strong communication and active listening skills
• A customer-first mindset and genuine curiosity to understand customer needs
• Professionalism, accountability, and attention to detail
• Comfort handling a high volume of customer interactions and outbound outreach
• Experience with outbound calling, customer engagement, sales support, or Excel is considered an asset

What We Offer

• Competitive hourly wage of $19.50 per hour
• Potential contract extension through April 2027
• 30% employee discount on Purdys products
• Employee Gifting Program
• Paid training and ongoing support
• Opportunity to develop customer service, sales, and relationship-building skills
• A supportive team environment that values collaboration and work-life balance
• The chance to create memorable Purdys moments for customers across Canada

Learn More About Us

Ready to dive deeper into the world of Purdys? Check out our Instagram, TikTok, and Facebook channels to see what makes us one of Canada's favourite chocolate brands.

We also partner with community organizations that offer wage subsidy and training programs to support job seekers and help new team members succeed in their roles.

If you're passionate about helping customers, enjoy building relationships, and want to be part of a team that creates joy through chocolate, we'd love to hear from you.