Hospitality Attendant | Cruise Whitsundays

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond

Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other. 

The group was formed in 2016 and now includes:

Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.

Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.

Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K’gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.

About The Role

We are seeking enthusiastic Hospitality Attendants with a passion for exceptional service and teamwork to join us on a casual and part-time basis. Based in the Port of Airlie Terminal, the Hospitality Attendant plays a vital role in the day-to-day operations of the Cruise Café. Preparing, presenting and maintaining food displays to a high standard.

Key responsibilities include, but are not limited to:

• Delivering exceptional guest experiences and consistent service
• Adherence of operational procedures and Work Health and Safety requirements
• Ensuring that the terminal’s tables, chairs and balcony area always remain clean and tidy

About You

The ideal candidates will create a welcoming atmosphere at the Cruise Café, demonstrating a positive attitude and attention to detail. You will be able to work in a fast-paced environment and possess creative problem-solving skills, along with a high level of adaptability, persistence, and resilience.

To be successful in this role, you will possess:

• Strong interpersonal and communication skills
• A natural ability to collaborate effectively as part of a team
• A commitment to continuous improvement and learning
• High attention to detail and a strong standard of delivery
• A personal dedication to providing excellent customer service
• Advanced technical skills in coffee preparation and a solid understanding of the coffee industry

Requirements

• SITHFAB021 ─QLD Responsible Service of Alcohol (Mandatory)
• Exceptional barista skills and certifications is highly desirable
• Basic food handling experience

Benefits

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Discounts at the Cruise Café & Bar
• Discounts at the bar on board vessels
• Free public transport
• Salary sacrifice remote area benefits

Applications will be reviewed and progressed as they are received, so don't wait, apply now!