Reddy Express - Area Manager - A9 - State 2 - NSW

Who We Are:

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart & GiftBox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

This role will support South West Sydney and Southern Highlands.

The Role:

Reporting to the State Manager – Convenience, the Area Manager is responsible for leading multiple retail sites to deliver strong operational performance, exceptional guest experiences, and commercial results. You will coach and support Store Managers while driving consistency, compliance, and continuous improvement across your region.

You Will Provide:

• Leadership, coaching, and support to Store Managers and site teams.
• Oversight of operational performance across multiple retail locations.
• Strong commercial focus to improve sales, productivity, and profitability.
• Support for store openings, conversions, and operational initiatives.
• Compliance with safety, food safety, and company standards and policies.
• A customer-first approach focused on service and guest experience.
• Collaboration with key stakeholders to drive business outcomes
• Continuous improvement through operational and process efficiencies.
• Accountability for financial, operational, and people performance metrics.

What We Offer:

• Join a dynamic team at a renowned South Australian company, known for their innovation and outside-the-box thinking.
• Be a part of the journey, with countless opportunities as we rapidly expand into a nationwide retail powerhouse.
• Access to exclusive staff benefits via our OTR App.
• Access to our free and confidential Employee Assistance Program (EAP).
• Access to extensive health and wellbeing benefits, including discounted private health insurance, fitness memberships, and everyday lifestyle savings for you and your family.

About You:

• Experience leading multi-site retail, convenience, or QSR operations.
• Strong leadership skills with the ability to coach and develop teams.
• Commercially minded with a focus on driving business performance.
• Excellent communication and stakeholder management capabilities.
• Passion for customer experience and operational excellence standards.
• Strong problem-solving and decision-making in fast-paced environments.
• Experience managing compliance, safety, and operational standards.
• Ability to lead change and drive continuous business improvement.

We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.

Please note: This role is being sourced by our internal Talent Acquisition team; therefore, we will not be accepting applications via external recruitment agencies.

Pre-Employment Requirements:

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.