Base Operations Assistant

Whiteroom is fueled by our ethos of ‘Powder, Culture, Adventure ’, and this multi-functional role combines all elements of this mantra. A successful candidate will balance administrative and sales tasks while working closely with the senior management team on all aspects of Whiteroom's operations at our Furnao base.

To succeed in this role, you will need to combine a clear passion for skiing and snowboarding with a love of Japan. Being lateral-thinking, with the ability to multitask, is a key skill required during the season as you support the day-to-day operation of the base.

Having a friendly and approachable mindset with strong communication skills will be essential not only for our staff but also for the upkeep of the highest standards of customer service whilst being efficient and technologically savvy. 

An ideal candidate will be a person who wishes to work within a close-knit team of travel and snow professionals in a fast-paced, dynamic environment to create and deliver amazing experiences for our clients.

Experience: 

• 1+ years of previous experience in a seasonal supervisory role (preferred).
• Japanese spoken and written proficiency is required.
• Outdoor or travel industry experience preferred.

Base Coordinator Responsibilities and Duties:

• Assist in the smooth running of all Whiteroom operations, including our tour, travel, guiding & lesson products by providing help to all Whiteroom customers, staff and Whiteroom management.
• Selling Whiteroom and ancillary products to potential clients
• Sell both WRJ and WRT products as required.
• Upselling current clients - additional guiding/instructional days and ancillary products
• Sales administration 
• Assist with any administration tasks as required
• Work alongside the senior management team to complete tasks or directives to assist in the coordination of all operations within a  Whiteroom base.
• Communicate with supervisors & senior management as required, on all details of the operation.
• Liaise between Whiteroom and our suppliers/agents, as directed by the senior management team
• Assist when required with human resources or payroll tasks as directed by Whiteroom Japan's General Manager or Company Directors
• Work closely with senior on snow staff, guest services and the travel team alongside other full time staff to create clear lines of communication from the booking process to the delivery of all products.
• Assist in managing administration tasks on time and ensure all administration requirements for your base are completed and correct; these may include: 
  • • All financial and booking procedures. 
    • Receipt and expense management
    • Guide report collection - making sure all guides have correctly handed back in the end of tour reports and they have been filled in correctly
    • Displaying and communicating staff schedules schedule
• Represent Whiteroom in a positive light as an employee for the business both during work and in your personal time.
• Maintain & follow appropriate occupational health & safety plus regulatory requirements at all times.
• Support your base area logistics by tracking and helping to manage van allocations to ensure we follow the standard operating procedure for all snow days.

Skills and Attributes: 

• A passion for skiing and snowboarding with a strong knowledge of the Hokkaido region is preferred.
• Previous experience in the outdoor or travel industry is preferred.
• Excellent organisational and time management skills.
• High level of computer & administrative skills.
• Clear customer service-focused mindset.
• Sales
• Exceptional interpersonal and communication skills.
• Be able to work independently and problem solve.
• Be adaptable – while we plan for a smooth-running operation, unforeseen situations can arise.
• Sales-oriented mindset with the ability to upsell services and packages.
• High level of self-motivation.
• Bilingual - English & Japanese.
  

Position Benefits:

• Competitive salary based on skills and experience
• Season lift pass
  
• Sponsored working visa
  
• Discounts at our retail partners
• Join a team of like minded people who live and love the mountain life
• Social activities and a fun environment
• Enjoy the unique culture and rich history of Japan

Apply:

Please apply by following the above link and submitting your Cover Letter and Resume.