Learning Specialist

Department Purpose/ Function

Learning and Developmentfocus involves developing and implementing an organization's learning strategy, ensuring alignment of learning & development department with business goals, and optimizing training processes to improve ROI.
 

Job Summary

Learning Specialist will implementing the strategic priorities content development and on the job training for the L&D department.

DutiesandResponsibilities

Execution of United Services Group’s Vision, Mission, Values and Strategic plans

Content development Primary Responsibilities:

Learning & Development

Facilitate Training

• Facilitate the onboarding program across Canada for employees and partners.
• Facilitate in-person and virtual workshops for continued skill development for our employees and partners.
• Facilitate in-person and virtual sessions to support new technology launches and/or upgrades, work closely with R&D to support new product testing and new pilot project testing.
• Facilitate in-person client presentation for new products and services.
• Deliver customized, practice-specific technical training to our employees and partners all across Canada.
• Deliver training events nationally including in-class, in-store, virtual facilitation, and blended learning

Design & develop

Identify and assess future and current training opportunities aligned with the company’s strategy and several departments needs

• Develop learning resources which can include reference guides, videos, eLearning and digital media assets
• Develop pricing catalogues (both regular + promotional) and sales tools in conjunction with sales/marketing and L&D Protocols
• Develop and update existing learning resources (reference guides, eLearnings, videos, leader’s guide, PowerPoint presentations) as needed
• Evaluate training effectiveness by soliciting participant feedback (employees and partners) for continual improvement and needs analysis
• Deliver individual and group training covering technical and operational aspects for all company initiatives 
• Develop training programs for internal and external teams to match company objectives
• Create training outlines and determine delivery methods, specific to effectiveness of training methods such as individual training, group instructions, lectures, demonstrations, virtual meetings, and workshops
• Select or create training resources, including training user guides/manuals, demonstration models, e-learning, and technical tutorials
• Evaluate effectiveness of training and skills development and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods
• Create training needs analysis and provide advice on training for system change and upgrades
• Develop and implement strategies and tools in collaboration with Change Management to enable

Administration:

• Work with various departments training schedule for onboarding, workshops and in field training.
• Maintaining and developing training courses, learning plans, training reports on the LMS software.
• Assist in data integrity assessment for training data on Salesforce.
• Involved in strategic projects as required by management
• Social media support
• Support IT and other departments to develop KPIs for all departments

Technology & Assets

• Responsible for managing business using United technologies provided (Dayforce/Salesforce/Outlook/Other applicable Apps). Responsible for asset management. 

Additional Responsibilities:

• Perform all daily functions in alignment with company mission, vision, and values
• Work in compliance with Health & Safety policies and legislation, and take every reasonable precaution to protect the health and safety of all employees and business partners

Job Requirements and Expectation

• 50% travel within the designated territory or outside the province you live
• Ability to deal with high level of stress and solve problems as they arise.
• Ability to work flexible shifts on a rotation basis or some evenings.

Key Competencies

• Organizational and planning skills
• Critical thinking and problem-solving skills
• Use of varied Technology systems (Salesforce/Dayforce/Outlook/Other Applicable Apps.)
• Advanced Use of Microsoft Suite (Excel/Word/PPT)
• Communication skills- (Specifically listening, negotiating, crucial conversations, business writing)
• Process compliance
• Information gathering and analytical skills
• Facilitation of a Collaborative environment
• Demonstration of good business acumen and decision-making ability
• Managing confidentiality of all information
• Attention to detail and accuracy
• Flexibility and adaptability to a changing environment

Education/Experience

• Post-secondary degree in business administration or related field
• Minimum of 5 years’ relevant experience
• 5 years’ experience in a progressive management role