Inside Sales Rep / Parts Advisor

Located in Kelowna, British Columbia, Multi-Power Products Ltd. is a leading Canadian manufacturer of exploratory drilling and industrial equipment, including custom-built drilling machinery. With over 40 years of experience, Multi-Power prides itself on delivering high-quality products that exceed customer expectations. Our team, from designers to fabricators to management, takes a customer-first approach and upholds these values in every decision.

Are you passionate about matching the right parts with the right machines? Do you thrive in an environment where problem-solving and customer satisfaction are top priorities? If so, we want you to join our dynamic Sales team. 

Duties/Responsibilities: 

• Responding to Part Inquiries: Promptly respond to customer inquiries via phone, email, or walk-in regarding drilling equipment parts, pricing, availability, and technical specifications.
• Quoting and Pricing: Prepare and provide accurate price quotations to customers for drilling equipment parts & hydraulic components.
• Order Processing: Process customer orders for parts accurately and efficiently, including verifying order details, pricing, and shipping information, and coordinating with the staging for order fulfilment.
• Product Knowledge: Develop a comprehensive understanding of Multi-Power’s inventory of drilling equipment parts, including their specifications, compatibility with different equipment models, and applications.
• Technical Support: Provide technical assistance to customers regarding Multi-Power drilling equipment parts, including helping with part identification, compatibility issues, and troubleshooting.
• Customer Relationship Management: Cultivate strong relationships with customers by providing exceptional service, addressing concerns promptly, and following up on inquiries, orders, and part deliveries.
• Sales Support: Collaborate with the sales team to identify opportunities for up selling related parts or accessories to customers based on their needs and existing orders.
• Documentation and Record-Keeping: Maintain accurate records of customer interactions, orders, and inquiries.
• Complaint Resolution: Handle customer complaints and issues professionally and efficiently, working towards satisfactory resolutions and escalating complex issues to appropriate channels when necessary.
• Meeting Sales Goals: Work towards meeting or exceeding assigned sales goals and targets, contributing to the overall sales objectives of the company.

Qualifications:

• Ambitious: a desire to improve sales goals, procedures & efficiencies
• Excellent communication skills
• Excellent customer service skills
• Good organizational skills
• Self-starter, self-motivated
• Able to work independently with minimal supervision and within the Sales team
• Computer literate (ERP, Microsoft 365)
• Previous Sales experience 
  
• Drill parts sales experience an asset but not required
  
• Mechanical inclination an asset but not required
• Post-Secondary Training: not required but an asset
• High School graduate, Grade 12

Position Type:  Salary, Full Time

• Hours are 8:00 a.m. to 5:00 p.m., Monday to Friday.

MPP Paid Employment Packages Include:

• Health & Dental coverage
• Employee and Family Assistance Program
• RSP match program
• Monthly Membership to Community Athletics Gym
• Employer-paid Continuing Education Programs
• Career Advancement
• Employee Referral Benefits

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.