Gaming Attendant

Description

Kings Card Club is looking for a Part-Time Gaming Attendant to join our team! 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES (OTHER DUTIES MAY BE ASSIGNED)

• Assists Floor Service Representatives with functions of the gaming floor, up to and including, but not limited to, seating players, ability to explain all games to customers, updating game tracking, update player tracking system, offering and providing calls of service, handle employee and customer transactions, etc.
• Customer service orientated, smiles, greets customers and provides assistance to appropriate areas of the business.
• Oversee tables in assigned areas by paying attention to players’ attitudes/behavior, alcohol consumption, and appropriate language.
• Keeps podium balanced and organized for easy verification.
• Acknowledges dealers’ requests, verifies and runs chips between table and cashier per standard operating procedures. 
• Must report all transactions per Title 31 and standard operating procedure requirements.
• Limits conversations with other employees; stays in assigned area during shift.
• General knowledge of Title 31; informs the Floor Service Representative or cashier of all required monetary transactions and any suspicious behavior.
• Responsible for keeping work areas clean.
• Assists with chip counts and collection of daily drops.

COMPETENCIES   

To perform the job successfully, an individual should demonstrate the following competencies:

• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively.
• Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Ethics - Treats people with respect; Upholds organizational values.
• Motivation - Demonstrates persistence and overcomes obstacles.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
• Quality - Monitors own work to ensure quality.
• Quantity - Completes work in a timely manner.
• Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Commits to long hours of work when necessary to reach goals.

SUPERVISORY RESPONSIBILITIES   

No supervisory responsibility.

Requirements

***Must be able to work nights, weekends, and holidays*** 

EDUCATION AND/OR EXPERIENCE   

Basic understanding of the games provided and the policy and procedure of the gaming floor. Must also have basic knowledge of Cage and TPPP functions.

LANGUAGE SKILLS   

Ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS   

Ability to calculate figures and amounts such as proportions and percentages. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY   

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS 

City Cardroom Employee Permit

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate to loud.

CAL OSHA

• Comply with the organization’s Health and Safety Policy and all other health and safety practices, programs, and procedures.
• Successfully complete required health and safety and IIPP training.
• Participate in the IIPP by reporting incidents or near misses, attending health and safety meetings, reporting problems and recommending safety improvements, and other related training activities.
• Inform a supervisor or instructor of any safety hazards or system deficiencies in the workplace.
• Ensure that you are appropriately trained in all facets of your specific job function prior to attempting to work independently.
• Ensure that the department specific code of safe work practices is provided to you prior to being given department work assignments.
• Take ownership of any safety issues by proposing solutions to fix them.

EMPLOYMENT ELIGIBILITY VERIFICATION

As part of our commitment to a legal and compliant hiring process, Kings Card Club participates in the federal E-Verify program to verify the employment eligibility of all newly hired employees. Verification will be conducted during the onboarding process.