Assistant Food and Beverage Manager

Carletto is the newest addition to Gray Collection in Ottawa, bringing the warmth and elegance of Italy to the nation’s capital. Located within The Metcalfe Hotel, Cocotte Bistro offers a refined French-inspired culinary experience in the heart of Ottawa. Together, these two outlets reflect Gray Collection’s commitment to exceptional cuisine, thoughtful hospitality, and memorable guest experiences.

Reporting to the Food & Beverage Managers, the Assistant Food & Beverage Manager will play a pivotal role in ensuring the flawless operation of our restaurants and banquet operations by providing efficient service, maintaining high standards, and fostering a high-performing team. Building and maintaining strong professional relationships within the front-of-house and back-of-house teams will be crucial to your success.

Responsibilities:

• Assist F&B Managers in Cocotte & Carletto with operations and floor management.
• Assist with Banquet operations when required with standards and maintaining procedures.
• Cultivate a culture of authentic hospitality to support business objectives and growth.
• Oversee logistics, including setup, staffing, and equipment, ensuring seamless event execution.
• Assist the F&B managers in managing financial aspects such as inventory controls and monthly counts, period-end assistance, billing reconciliation, and cash deposits.
• Assist with recruitment, employee schedule, training, integration, performance feedback, and employee relations.
• Address service-related issues promptly to ensure guest satisfaction.
• Provide ongoing support to the Food & Beverage Supervisor and service team, actively participating in service.
• Lead by example, maintaining cleanliness and orderliness.
• Offer feedback and guidance to ensure team members have growth and development opportunities.
• Support the Food & Beverage Director in achieving departmental financial, operational, guest satisfaction, and employee engagement objectives.
• Build and motivate a high-performing team with strong quality and sales standards.
• Maintain an impeccable online reputation across platforms like TripAdvisor, Google, and local review sites.
• Conduct regular floor audits to ensure service standards, cleanliness, and presentation expectations are consistently met.
• Assist in menu rollouts, seasonal promotions, and special event execution.
• Collaborate closely with Culinary, Sales & Catering, Front Office, and other departments to ensure seamless guest experience.

Qualifications:

• At least 2 years of supervisory experience in a premium, fast-paced, high-energy environment.
• Strong leadership and team management skills.
• Smart Serve Certification is required.
• Flexibility to work various shifts, including weekdays, evenings, weekends, some
• mornings, and holidays.
• Ability to handle stressful situations and work effectively in a fast-paced environment.
• Knowledge of health and safety regulations related to food and beverage service.