Front Desk Agent - Le Petit Hotel

Under the supervision of the Front Desk Manager, the ideal candidate has a natural talent for hospitality and is driven by guest satisfaction. Detail-oriented by nature, they possess strong analytical skills that enable them to ensure the property's financial accuracy and integrity. They thrive in a dynamic and sometimes unpredictable environment where creativity and initiative are valuable assets. Warm and professional, they demonstrate an open and empathetic attitude toward guests and promote effective communication with both internal and external stakeholders.

RESPONSIBILITIES

• Greet guests warmly and professionally;
• Manage the administrative and service aspects of guest arrivals and departures;
• Handle cash transactions, process payments, and securely enter confidential credit card information into the property management system;
• Answer incoming telephone calls and direct them to the appropriate departments based on guest needs;
• Follow up on guest requests promptly and efficiently;
• Provide information about local attractions and regional activities in collaboration with the property's concierge team;
• Work closely with the entire Front Desk team to identify and exceed guest expectations;
• Respond to all inquiries with enthusiasm and professionalism;
• Demonstrate discretion and maintain the confidentiality of guest information at all times.

QUALIFICATIONS

• Diploma or training in Hospitality Management, considered an asset;
• Minimum of one (1) year of customer service experience;
• Knowledge of a hotel property management system (Opera Cloud is considered an asset);
• Proficiency in Microsoft Office Suite;
• Knowledge of the local area and nearby tourist attractions;
• Excellent organizational and prioritization skills;
• Strong sense of responsibility and initiative;
• Team-oriented mindset with the ability to thrive in a collaborative work environment;
• Creative and enthusiastic approach to problem-solving;
• Flexible availability, including days, evenings, and weekends;
• Professional appearance and presentation;
• Excellent communication skills in both French and English, spoken and written.