Multi-Property Dining Room Director | Maggie Oakes & FREDDI

We are looking for a passionate hospitality leader to oversee two outstanding establishments at Hôtel William Gray: Maggie Oakes and Freddi.

Reporting to the Director of Food & Beverage, you will be responsible for delivering an exceptional guest experience, elevating our standards, and leading a united, motivated, and high-performing team.

If you are passionate about service, quality, operations, and team development, this role is for you.

ROLE & RESPONSIBILITIES

As Director, you will be responsible for leading dining room operations, embodying our culture of hospitality, and actively contributing to the overall success of both establishments.

Leadership & Operations

• Lead, motivate, and inspire the teams on a daily basis.
• Maintain an active presence on the floor by welcoming guests, supervising operations, and providing hands-on support.
• Ensure seamless service and a memorable guest experience, even during high-volume periods.

Guest Experience

• Conduct regular guest satisfaction follow-ups.
• Address guest concerns promptly and professionally.
• Ensure a consistent, warm, and high level of service.

Management & Performance

• Monitor budgets, analyze results, and implement necessary adjustments.
• Oversee inventory management and purchasing.
• Work closely with the kitchen team to maintain open communication and ensure smooth operations.
• Monitor labor costs and productivity.

Human Resources

• Recruit, train, and develop team members.
• Engage employees and foster a positive and motivating work environment.
• Establish, implement, and maintain high service and quality standards.
• Drive performance management, deliver ongoing feedback, and effectively handle challenging conversations.

QUALIFICATIONS & SKILLS

• Minimum of 3 years of management experience in a high-volume environment.
• Education or training in hospitality, restaurant management, or culinary arts is an asset.
• Proficiency with Microsoft Office Suite and Micros; OpenTable is an asset.
• Natural leadership skills, with the ability to elevate teams and foster a culture of excellence.
• Strong analytical skills, with confidence in budget management and performance tracking.
• Excellent organizational and prioritization skills, with the ability to adapt quickly to changing priorities.
• A versatile, hardworking, and ambitious individual who is committed to the well-being of both guests and team members.
• Availability to work days, evenings, and weekends.
• Fluency in both French and English is required.