Director of Programs

Job Posting - Director of Programs

At Human Concern International (HCI), we are committed to responding swiftly and effectively to crises,
ensuring that communities receive the support they need when they need it most. For over 40 years, HCI
has been at the forefront of emergency relief, delivering aid and hope to families in over 40 countries.
We are seeking a strategic and experienced Director of Programs to lead the planning, development,
implementation, and oversight of the organization's global humanitarian and development programs. This
role is responsible for ensuring that all programs are aligned with the organization's mission, strategic
priorities, donor requirements, and regulatory standards. The Director of Programs provides leadership to
the programs team, fosters strong partnerships with international stakeholders, oversees program quality,
compliance, monitoring and evaluation, and works collaboratively with the Global CEO and
cross-functional departments to maximize program impact, sustainability, and organizational growth.

Reporting To: Global CEO
Location: Ottawa - Hybrid
Terms: Permanent Full Time
Salary: CAD 80,000 - CAD 110,000 Annually
Deadline to Apply: On going until filled

Key Duties and Responsibilities:

Strategic Leadership

• Develop and implement the organization's global program strategy in collaboration with the
  Global CEO, including annual strategic goals, priorities, and performance targets.
• Identify, explore, and advocate for new humanitarian and development projects that align with the
  organization's mission and strategic priorities.
  
• Contribute to organizational strategic planning and provide leadership on programmatic growth
  and innovation.
• Support the development of long-term organizational priorities through evidence-based planning
  and sector knowledge. 

Program Management & Delivery

• Lead the planning, implementation, monitoring, evaluation, and close-out of all domestic and
  international programs from inception to completion.
• Ensure projects are delivered on time, within budget, and in accordance with approved
  objectives, organizational policies, and donor requirements.
• Oversee the development and review of high-quality project proposals, concept notes, budgets,
  implementation plans, and supporting documentation.
• Ensure consistent application of best practices and innovative approaches in program design and
  delivery.
• Develop effective systems, tools, and processes that strengthen program implementation and
  operational efficiency.
• Maintain appropriate oversight, accountability, and operational controls across all program
  activities.
  
  

Program Compliance & Quality Assurance

• Maintain comprehensive knowledge of Canada Revenue Agency (CRA) requirements related to
  foreign activities and charitable operations.
• Stay informed of policies and regulations from Global Affairs Canada, international development
  agencies, donors, and other relevant national and international authorities.
• Ensure organizational compliance with all regulatory, donor, and contractual obligations.
• Develop, implement, and continuously improve policies, standards, procedures, and guidance
  that strengthen program quality and accountability.
• Ensure effective risk management practices are integrated throughout program planning and
  implementation.

Monitoring, Evaluation, Accountability & Learning (MEAL)

• Develop and oversee monitoring, evaluation, accountability, and learning (MEAL) frameworks
  across all programs.
• Ensure systematic collection, analysis, and reporting of program performance data.
• Utilize evidence and lessons learned to improve program effectiveness and organizational
  learning.
• Develop reporting tools and dashboards to provide timely updates to the Global CEO and Board
  of Directors.

Financial Management & Resource Mobilization

• Work closely with the Finance Department to develop, monitor, and manage program budgets,
  ensuring responsible financial stewardship.
• Monitor program expenditures and resource utilization to ensure cost-effective implementation.
• Collaborate with the Fundraising and Donor Relations teams to align fundraising initiatives with
  program priorities and organizational objectives.
• Support the cultivation of institutional donors, government agencies, foundations, and
  humanitarian funding opportunities.
• Contribute to proposal development and donor engagement activities to expand funding
  opportunities.

Partnership & Stakeholder Engagement

• Build, strengthen, and maintain strategic relationships with implementing partners, local
  organizations, governments, donors, and international agencies.
• Monitor partner performance and ensure effective collaboration throughout project
  implementation.
• Represent the organization within sector networks, NGO consortiums, conferences, and external
  forums.
• Serve as the organization's senior representative on program-related matters with external
  stakeholders.

Team Leadership & Capacity Building

• Provide strategic leadership and direct supervision to the Programs Department.
• Recruit, mentor, coach, and develop a high-performing program team.
• Foster a collaborative, accountable, and results-oriented work environment.
• Build staff capacity through training, coaching, and professional development opportunities.
• Establish clear performance expectations and ensure accountability across all operational levels.

Risk Management

• Conduct ongoing assessments of operational, security, financial, and programmatic risks affecting
  projects.
• Develop and implement mitigation strategies to address identified risks.
• Monitor country contexts, partner capacity, vendor performance, and emerging humanitarian
  challenges that may affect program delivery.

Communications & Reporting

• Collaborate with the Marketing and Communications team to develop compelling program
  reports, impact stories, case studies, and communication materials.
• Ensure accurate and timely reporting to donors, senior leadership, and the Board of Directors.
• Provide regular updates on program achievements, challenges, risks, and strategic opportunities.

Additional Responsibilities

• Promote continuous improvement, innovation, and excellence across all program functions.
• Support organizational initiatives and cross-functional projects as required.
• Perform other duties as assigned in support of the organization's mission and strategic objectives.

Qualifications, Skills, and Experience

• Master's degree in International Development, International Relations, Public Administration,
• Project Management, Social Sciences, or a related discipline. Equivalent experience may be
  considered,
• Minimum 10 years of progressively responsible experience managing international development
  or humanitarian programs.
• Minimum 5 years in a senior leadership or management role.
• Demonstrated experience managing complex, multi-country projects funded by institutional and
  private donors.
• Strong knowledge of CRA regulations governing Canadian registered charities conducting foreign
  activities.
• Experience working with Global Affairs Canada and other international funding agencies is highly
  desirable.

Our Offer

• Competitive Salary: Commensurate with experience and qualifications, along with potential
  annual incentives.
• Benefits Package: Medical,wellness programs, and more.
• Retirement Savings: Contributions to a Registered Retirement Savings Plan.
• Paid Time Off: Sick days, vacation days, and family days for work-life balance.
• Professional Development: Access to training, leadership programs, and career growth
  opportunities.

Some travel, as well as evening and weekend work, may be required.

We appreciate all applications; however, only candidates selected for an interview will be contacted.