Teleperformance
Workforce Analyst (Inglés 80%) Colombia
Colombia, Huila Department, Colombia (city only)
On-site · Full-time
First seen by offpeak October 22, 2026
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Overview
Ensure operation is working following planning and scheduling, as efficiently as possible with real-time monitoring of key metrics. Generating action plans and necessary changes that are required to achieve contractual metrics. In addition to communicating information in real time to operation and documenting any type of incident.
Responsibilities
- Permanent tracking, monitoring, alerting operation about discrepancies, deviations with respect to what was planned (volume, assumptions, etc.).
- Permanent reviewing information accuracy.
- Communicate to operation leaders and clients on specific topics what is happening in real time as needed, guaranteeing prompt response, and acknowledging request.
- Proactively Inform and follow up any technological problems that may arise in the operation and leave it reflected in the incident log.
Qualifications
Technical Skills
- English Level: 80%
- Logico-mathematical concepts
- Desirable careers: Engineering, Statistics, or Economics and other related.
- Basic computer knowledge
- Basic usage of MS office tools
Competencies and Specific Skills
- Problem resolution
- Attention to detail
Benefits:
- Work at home (Bogotá, Medellin y Tunja)
- Wage: 2'200.00 COP + Bonus 630.000
- Extra bonuses of up to 15% of the base salary.