Technical Service Lead

The Technical Service Lead is responsible for overseeing sales operations, meeting targets and managing distribution channel in the region. Develop close relationship with all the dealers, sub-traders and consumers catering supplies from trade and grow business organically and explore find new businesses. Having sufficient knowledge and understanding of products, market areas, trends, opportunities and competitive activities.

Core Responsibilities:

• Conduct Market Analysis – Generate and compile market intelligence and maintain the profile of customers. Monitoring of sales data and keeping up to date with current market trends and customer’s needs. Tracking of sales performance of distribution network. Be aware of all competitive activities and ensure the counter strategies to retain the business. Continuously analysing data and information to establish need of dealer addition.
• Strategic Planning & Relationship Building – Visits for sales promotion and interactive relationship with Sub traders and their customers. Self-disciplined and having strong customer relationship management to deliver the value to customers. Give pricing information to management and make recommendations. Create and execute sales strategies for Line manager / director. Responsible to achieve sales targets and growth objectives in his region. Explore new avenues and markets by using established criteria to measure merit of potential dealers.
• Managing Performance based win-win business Partnership with Dealers – Making continuous actions to ensure development of dealer’s team to be able to serve market better on Ingredion’s offerings. Executing promotions and implanting unique trade business related marketing tools to ensure growth and share retention. Keep tracking on market arrivals of peers and reporting for management decision. Modernisation way of working with focus on digitalisation to create efficiencies in dealer’s business and interface with customers.
• Extending Ingredion values to channel partners – On matter related to compliance and Ethics ensuring utmost implementation of Ingredion vision and values and Implement Zero tolerance policy on the same. Develop and coach dealers and their staffs on safety and compliance continuously. Take actions to ensure our dealers and partners follow a high level of safety standard as laid out by Ingredion. Replicate Ingredion safety mindset in dealers. Integrate with dealers under the Rafhan Maize/Ingredion culture by creating opportunities for both sides to engage and implementing established best practices within the partners as well. 

Qualified candidates will have:

Mandatory requirements:

• Bachelors or Masters in chemistry / Chemical Engineer/ Textile Engineer
• 3-5 Years of Work Experience in B2B Technical Sales, preferably resident of Faisalabad.
• English fluency, both written and spoken
• Proficient in MS Office and reporting systems.
• Sales experience is essential, formal trainings and education in selling skills
• Demonstrable and successful sales track record
• Basic information of costing and financial analysis to drive pricing mechanism

Required behaviors and skills:

• Team player
• Can Do Attitude
• Highly Customer Focused

We value diversity in our company and do not discriminate on the basis of race, color, religion, age, national origin, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, military status, or disability status. Rafhanmaize offers support to applicants with disabilities throughout the recruitment process. If an applicant requires accommodation during the application or selection process, we will work with the applicant to meet their needs.

Rafhanmaize uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.

Relocation Available: