Cluster Manager, Leisure Sales

Be Part of Our Story. Grow with Us.

Costa Navarino is a sustainably driven destination in Messinia, on the southwest coast of the Peloponnese, where people, nature, heritage and community come together to create meaningful experiences. Respect for the region, its people and its natural environment is at the heart of everything we do.

Home to four 5-star resorts, The Romanos, a Luxury Collection Resort, The Westin Resort, Costa Navarino, W Costa Navarino and Mandarin Oriental, Costa Navarino, the destination also brings together four signature golf courses, more than 40 restaurants and bars, over 50 retail shops and services, three spa centres, a collection of luxury villas for private ownership, Navarino Agora and a wide range of sporting, cultural and outdoor experiences.

This diversity creates opportunities across many areas of expertise, where associates can grow professionally, broaden their experience, and contribute to the continued evolution of the destination.

We are seeking an experienced Cluster Senior Sales Manager with a strong international network of luxury travel partners, especially in the CIS, Balkans and Central Europe, which are the current focus markets. While your primary efforts will be directed toward these regions, market allocations may shift based on the evolving needs and structure of the team. This role emphasizes driving sales in the high-end leisure segment and identifying new business opportunities to grow revenue.

In this role, your primary goal will be to drive revenue growth and exceed hotel targets for room revenue in the leisure/transient segment. You will represent our hotels, consistently promoting their quality image and uncovering additional leads both within designated markets and internationally.

Key Responsibilities:

• Build and maintain strong relationships with an established portfolio of clients.
• Cultivate new client relationships, following the full sales process to convert them into productive accounts.
• Develop and implement a strategic sales action plan, in partnership with our Cluster Director of Sales, to achieve both personal and cluster revenue targets.
• Identify and capitalize on new business opportunities to drive sales in the high-end leisure segment.
• Act as a global ambassador for Costa Navarino, upholding and promoting the company’s values and quality image at every opportunity.

This role within our Sales team requires a high degree of self-motivation, initiative, and the ability to work independently.

Responsibilities

• Relationship Building and Sales Development:
  Build and strengthen relationships with both existing and new customers/accounts to drive sales opportunities and secure future bookings. Expand the customer base by cultivating connections within the trade.
• Budget Planning and Sales Strategy:
  Lead the budget planning and sales strategy process for allocated markets, including budget analysis, strategy development, and action planning. Ensure timely and effective implementation of sales strategies to support business growth and meet targets.
• Sales and Business Development Activities:
  Oversee sales activities such as client meetings, FAM trips, trade shows, and client entertainment. Leverage insights into market trends, competitor positioning, and customer data to identify new revenue opportunities. Act as the main contact for trade partners, handling customer and contract-related issues.
• Account Management and Strategic Planning:
  Maintain clear objectives and action plans for each key account and prospect, ensuring timely follow-up to maximize revenue. Align with the hotel’s marketing and budgetary plans to make informed decisions during rate negotiations.
• Representation and Compliance:
  Represent the property at trade fairs, showcasing the hotel’s quality and promoting the resort at every opportunity. Adhere to all health and safety guidelines, hotel policies, SOPs, and brand standards. Actively participate in company trainings to stay informed on trends and market developments.

Requirements

• 10+ years of professional experience
• Minimum 3 years in a senior hotel sales role within a luxury international brand
• Experience in CIS/Balkan markets required
• Bachelor’s or Master’s degree in Business, Psychology, Tourism, Law, or Communication
• Fluent in English and Russian

Knowledge & Skills

• Industry expertise and awareness of trends
• Strong international network, especially in high-end leisure markets
• Fluent in English (spoken and written)
• Deep understanding of the international leisure segment
• Proven success in driving business results

Competencies

• Detail-oriented, analytical, and proactive
• Resilient under pressure and adaptable across time zones
• Team leadership and training capabilities
• Strong communication and relationship-building skills
• Creative, customer-focused, and culturally aware
• Excellent time management, problem-solving, and negotiation skills
• Willingness to travel extensively

Benefits

What We Offer:

• Competitive Compensation Package
• Private Medical Plan

Personal & Professional Growth:

• Ongoing Training & Development Opportunities
• Exposure to an International Work Environment

Wellbeing & Perks:

• Access to the Support Room – Online Wellness Platform
• Discounts at Marriott Hotels Worldwide