Accounts Receivable Team Lead

Who we are and what do we do?

We are PHOENIX Business Services, an international team of 200 colleagues operating as a Shared Services Centre based in Vilnius. We are people who are passionate about doing things better. Improving. Learning. Developing. Our goal is to support our greatest mission – we deliver health - by providing financial, accounting, procurement and IT services to our company the PHOENIX Group, the largest pharmaceutical and healthcare provider in Europe. Home | PHOENIX group

The heart of the role

Accounts Receivable Team Lead position ensures timely, accurate and compliant service delivery for all Accounts Receivable transactions in accordance with performance and quality standards defined in relevant service level agreements. 

Be responsible for the monitoring and leading an assigned Accounts Receivable team:

• Ensure the understanding and compliant service delivery across PHOENIX Group of agreed policies and procedures by team members.
• Understand and ensure service level agreements and key performance indicators for Accounts Receivable related business processes.
• Contribute to the maintenance and updating of Accounts Receivable processes and procedures.
• Ensure accuracy and completeness of Accounts Receivable data, such as customer invoices, customer statements, incoming payments, account reconciliations and credit notes processed by team members.
• Support team members to achieve performance and quality standards as defined in relevant service level agreements.
• Provide technical guidance and support to the team members as required.
• Assist in the implementation of initiatives for improving the efficiency and/or effectiveness of the Accounts Receivable transaction processing.
• Resolve customer queries and complaints related to Accounts Receivable processes as specified by relevant service level agreements and escalating queries and complaints as required.
• Be responsible for managing, coaching and developing team members for their individual advancement and for the benefit of the team, while fostering and maintaining strong team spirit and a healthy working atmosphere.

What makes you beat

• Degree in Economics, Business Administration or similar, preferably majoring in accounting.
• 3+ years of proven knowledge of finance and accounting processes and process improvements preferably in Shared Service Center environment.
• People Leading experience is needed.
• Proficiency in English (both written and spoken).
• Fluency in French is an advantage.
• Proficient knowledge of Excel, knowledge in SAP would be an advantage.

Our colleagues value the most

In addition to the usual perks at SSCs, such as private health insurance, annual bonus, public transport compensation, referral bonus, pet-friendly office with entertainment area, team buildings, and social events, we offer: 

• Hybrid work from the heart of Vilnius and your beloved home💖
• Leadership trainings, language courses and other.
• 4 trust days per year. 
• Gamified monetary rewards for automation projects. 🎁
• Individualized competency development plan for your future career. 
• Compensation for your home office 💲

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