International Recruitment Officer supporting The University of Waterloo, Canada

Location: Ho Chi Minh City, Vietnam

Grok Global Services is looking for a talented, dedicated professional to support Waterloo’s activities in Southeast Asia primarily focusing on executing undergraduate student recruitment activities across the region.

About Grok Global Services

Founded in 2005, Grok Global Services is a best-in-class provider of international engagement services for higher education institutions. By joining our team, you will be working in a supportive environment full of like-minded professionals, each committed to advancing the internationalization of higher education institutions from around the world.

A pioneer of in-country staffing in the international education sector, Grok remains at the forefront of this model and currently delivers this service across Asia, Africa, the Middle East, and the Americas. The company also boasts industry-leading divisions in digital marketing and strategic consulting.

About the University of Waterloo, Canada
The University of Waterloo is a top-ranking public research university with one main campus in Waterloo,
Ontario and two satellite campuses in Kitchener, Ontario. Ranking within the Top 150 universities globally,
Waterloo’s reputable programs attract some of the brightest students from 157+ countries and offers the
world’s largest co-op program of its kind. With approximately 42,000 students studying across 6 Faculties at
Waterloo, there are a wide variety of programs available with a strong focus on research and employability.

Overview

The successful candidate will primarily focus on executing undergraduate student recruitment activities across
the region. Duties will include training and supporting study abroad agencies and high school guidance
counsellors, liaising and building relationships with prospective students and their families, helping to follow up
with offer holders, and executing conversion strategies across the region and other in-market activities as
required.

Key Responsibilities

The successful candidate’s duties will include:

• Dissemination of information about Waterloo, including undergraduate-level programs offered to various stakeholders;
• Localised regional promotion and brand-building activities;
• Build and nurture relationships with study abroad agencies and counsellors;
• Build and nurture relationships with high school guidance counsellors;
• Follow up with prospective Waterloo students throughout the recruitment cycle for conversion, transition to and enrolment at Waterloo;
• Collaboration with the admissions office for training/meetings and other staff and Faculty as needed to maximize Waterloo’s profile;
• Plan and deliver market activities that support the Waterloo brand and reputation;
• Identify and share higher education trends, particularly those impacting student mobility and overseas education, with a particular focus on trends that may impact Canada as a study destination;
• Offer strategic recommendations about local recruitment initiatives and opportunities that would enhance Waterloo’s brand presence and reputation in Southeast Asia;
• Ability to work collaboratively within a team environment, contributing to shared goals and supporting
  colleagues as needed.

The position involves frequent, sophisticated interaction with international clients, and significant travel time is
required (40%).

The Most Suitable Background

• 2-4+ years of experience in increasingly responsible roles related to education or international education.
• Proven track record of building and nurturing relationships with key stakeholders to support student recruitment.
• Demonstrated experience and comfortability presenting to large and small groups, as well as interacting with prospective students, families and other external stakeholders (alumni/high school counselors).
• Experience representing an overseas institution will be an advantage.
• Bachelor’s degree with good to strong academic performance. A master’s degree is a plus.
• Strong English at a Professional Working Proficiency, including a high standard of business writing skills.
• Study or experience abroad is strongly preferred. Canada-related experience would be an asset.
• Voluntary or other life experience that demonstrates creativity, hard work, persistence, and a drive to succeed.

The Most Important Traits to Succeed

• High degree of professionalism.
• Strong relationship building skills.
• Sophisticated people management skills.
• Strong strategic skills – evaluate issues and make tactical recommendations.
• Sound judgment / internal moral compass.
• Able to multitask and manage a balanced agenda.
• Strong customer sensitivity.
• Attention to detail.
• Creative problem-solving skills.
• Emotional maturity and confidence.
• Ambitious and results-oriented.
• Initiative and resourceful.
• Hardworking and persistent.

We thank you for your interest in Grok Global Services. To learn more about Grok, please visit us at our website: https://grokglobal.com/ and by following us on LinkedIn https://www.linkedin.com/company/grokglobal/