Visitor Experience Specialist

Position Title:

Job Description:

Essential Duties and Responsibilities

• Coordinate and oversee the daily campus visit experience for prospective students and families, ensuring a consistent, high-quality visitor experience aligned with enrollment goals.
• Serve as a primary customer service representative for the Admissions Office front lobby.
• Supervise front desk student workers and provide support in recruiting, training, scheduling, developing, and recognizing student ambassadors.
• Manage daily visit calendar in the Admissions CRM (Slate) which includes event reporting, survey evaluations and all event email communication to visitors.
• Collaborate with faculty, staff, student leaders, and campus partners to ensure effective execution of campus visit experiences.
• Coordinate communication plans for prospective visitors, including pre-visit, visit-day, and post-visit engagement strategies.
• Manage the Admissions email account, including responding to inquiries and forwarding communications as appropriate.
• Monitor and assess visitor satisfaction and engagement data, identifying opportunities for program enhancement and recommending improvements to Admissions leadership.
• Assist in routine data management, office inventory management, and payment processing.
• Assist other team members, where applicable, including covering areas or duties not initially assigned.

Job Requirements: Education, Experience and Skills:

• A bachelor's degree is required.
• Two to three years of experience in higher education, student services, admissions, event coordination, customer engagement, or a related field preferred.
• Strong customer service skills with the ability to interact professionally with students, families, faculty, staff, and external constituents.
• Strong analytical, organizational, and problem-solving skills.
• Excellent oral, written, and interpersonal communication skills.
• Experience leading, training, mentoring, or coordinating student employees, volunteers, or peer leaders preferred.
• Strong organizational and time-management skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
• Demonstrated ability to work independently and collaboratively as part of a team.
• Proficiency with Microsoft Office Suite and the ability to learn new software applications and systems.
• Ability to work weekends for major admissions events and programs.

Salary Range:

$40,000 - $43,000/year

(Actual compensation will be commensurate with experience, education, and qualifications).

Employee Benefits:

This full-time position includes a comprehensive benefits package, featuring annual, holiday, and sick leave. The University offers a generous suite of benefits, including tuition remission for both graduate and undergraduate courses at Mount St. Mary’s University, an employer-sponsored retirement contribution, and a robust paid time off program.

For a complete list of employee benefits, please visit: https://inside.msmary.edu/more/human-resources/index.html

Full Time/Part Time: