iSpeak - Language Program Student

Overview

Our Mission at ibex is Your Success!

ibex is recruiting customer service representatives.

About ibex:

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

iSpeak is the opportunity to join a program that suggests a connection or link between non-native speakers and the English language, helping learners to become confident in using the language and ready to start your job at IBEX!. This program offers a high level Eglish program under no cost to the qualified applicants that look to join ibex but lack the English level required. 

Responsibilities

• Commitment to adhere to the schedule and duration of iSpeak.
• Actively participate in every class with enthuasiasm and attention toimprove their language ability.
• Shows interest in the learning process.
• Complies and delivers every class activity requested with dedication and quality.
• Demonstrates responsability and punctuality everyday.
• Undergoes the evaluations and validations as requested by the English Coaches.
• Maintains a positive and professional demeanor and portrays the company in a positive light.

Qualifications

Language/Communication Skills

• Ability to fluently speak and write English.

Technical Skills

• Ability to type 25 words per minute with 90% accuracy.
• Ability to effectively navigate the internet, email and instant messaging.
• Basic computer proficiency.

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.

Customer Interaction Skills

• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.

Problem-Solving Skills

• Investigates and take action to meet customer’s needs.
• Ability to use emotional intelligence to resolve customer’s issues.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Ability to demonstrate critical thinking skills.

Interpersonal Skills

• Professional and positive interactions with others and is able to establish rapport quickly.
• Treats others with courtesy and respect.
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
• Ability to work with little or no supervision and operate within a team environment.
• Demonstration of resolution skills and capabilities within scope of job duties

Schedule Flexibility

• Ability to adapt to changes. (Working on different teams, line of businesses and on site)
• Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
• Must be able to work full-time

We offer:

• A high quality English program powered by Pearson and delivered by qualified teachers.
• Classes Monday to Friday
• Duration: 6 weeks
• Transportation (subjected to location)
• Meal allowance