gdv
Systems Support Specialist
Montréal, Quebec, Canada
On-site
First seen by offpeak October 22, 2026
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Your contribution:
Under the supervision and collaboration of the Vice President, IT and Innovation:
- You will perform the following main functions (examples):
- Perform tasks related to external customer support for software supported by the company.
- Work in collaboration with other members of the IT team on various projects, as required.
- Ensure a high level of service to external customers by respecting the priorities and service level agreements in place. Occasionally support internal customers.
- Analyze and solve customer problems and carry out appropriate follow-ups.
- Participate, as required, in the installation of computer systems (coordination with other departments, sales outlets, etc.).
- Ensure the installation of updates on our systems used by the stores.
- Develop and implement procedures for internal and external customers in order to:
- Educate them in the proper use of the computer system.
- Reduce the number of calls to IT systems.
- Supported software: Point of sale, inventory control, order management, purchasing, etc. (Costar, Eagle POS, Eagle Compass (BI), NexPart, Vision, etc.).
- Hardware and peripherals: Local network environment, Windows, client/server, Linux and others.
Do you have what it takes to rise to the challenge?
Required qualifications:
- DCS in computer science.
- Experience or knowledge of the above-mentioned supported software is an asset.
- Since our operations are located across Canada, you'll be required to use English on a daily basis, both orally and in writing.
Required skills:
- Strong functional analysis and data interpretation skills.
- Rigorous, well-organized, resourceful and self-taught.
- Great adaptability.
- Willingness to learn new computer languages and tools.
- Ability to work as part of a team.
Location and working environment:
- The workplace is located at the Montreal head office (4840, boul. des Grandes Prairies) in the Saint-Léonard borough.
- Free parking is available on site.
- The site is accessible by bus from Viau metro station and by AMT train (Mascouche line) - 1.4 km from Saint-Michel - Montréal Nord station.