Collections Agent

The incumbent is responsible for managing the full cycle of professional customer accounts receivable, including account creation and maintenance, as well as processing and analyzing credit applications. The incumbent will contribute to credit risk assessment while ensuring data integrity and confidentiality.

Key Responsibilities

• Create and maintain customer accounts (data, addresses, contacts)
• Process and follow up on credit applications
• Analyze financial information and credit reports
• Assess credit risk and participate in the approval process
• Issue credit decisions (approval or rejection)
• Prepare accounts receivable aging reports
• Manage accounts with special terms and conditions
• Ensure data quality and confidentiality
• Support new store openings and acquisitions
• Follow up on overdue accounts and identify high-risk customers
• Make payment reminder calls and send payment reminder emails
• Establish payment arrangements in accordance with company policies
• Escalate accounts to management when necessary
• Participate in improving credit management processes and policies

Qualifications and Skills

• 2 to 5 years of experience in credit, accounts receivable, collections, or a related field
• Diplomacy
• Excellent communication skills
• Team-oriented
• Strong customer service skills
• Basic knowledge of computer tools (Excel, Word)
• Strong priority management skills