Technical Coordinator - PMO

Overview

ibex is looking for a Technical Coordinator to manage end-to-end AI and enterprise integration implementations. The role requires a mix of technical understanding, client coordination, project execution, and vendor management.

The ideal candidate should be able to work with clients, development teams, and third-party vendors while driving projects from scoping to production rollout.

Responsibilities

• Lead technical discussions and requirement gathering with clients.
• able to devise a solution to the client request problems
• Coordinate implementation activities across internal teams( IT Tech teams, Ops)  and external vendors.
• Build and manage technical implementation plans, timelines, and trackers.
• Work closely with development, infrastructure, and customer success teams.
• Handle client meetings, project updates, escalations, and follow-ups professionally.
• Support AI, API, cloud, and enterprise system integration.
• Track risks, dependencies, and deployment readiness.
• Coordinate post-go-live support and issue resolution.
• Required Skills
• Strong communication and stakeholder management skills.
• Ability to manage multiple technical projects simultaneously.
• Understanding of APIs, cloud platforms, networking, and enterprise applications.
• Experience coordinating technical implementations or integrations.
• Strong documentation and organizational skills.
• Ability to translate business needs into technical execution plans.

Qualifications

• Bachelors Degree in Computer Sciences or relevant domain
• 5-7 yeras of relevant experience
• AI/LLM integrations
• Cloud Awareness ( AWS/GCP/Azure)
• REST APIs & Webhooks
• Contact center technologies such as Genesys or Five9
• CRM and SaaS integrations
• Agile/Scrum environments
• Strong ownership mindset
• Client-facing and technically confident
• Problem solver with execution focus
• Comfortable working in fast-paced environment