Technical Specialist

BlackStone eIT, a leader in the technology solutions space, is looking for a dedicated Technical Specialist to join our dynamic team. As a Technical Specialist, you will play a crucial role in providing expert technical support and solutions to our clients, ensuring the smooth operation and maintenance of our software products. This position requires a blend of technical expertise and strong problem-solving skills to meet our clients' diverse needs.

Responsibilities

• Provide technical support to clients, addressing inquiries and resolving issues promptly and efficiently.
• Collaborate with development teams to identify and troubleshoot software bugs and performance issues.
• Conduct system installations, configurations, and upgrades as necessary.
• Develop and maintain detailed documentation on system configurations, processes, and user guides.
• Assist in training end-users on software functionalities and best practices.
• Stay up-to-date with product updates and emerging technologies to provide informed recommendations to clients.
• Participate in project planning and execution to ensure alignment between technical solutions and client needs.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in a technical support or specialist role.
• Proficiency in troubleshooting software applications, systems, and networks.
• Solid understanding of database management and SQL.
• Experience with software installation, configuration, and upgrade processes.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills with a focus on customer service.
• Ability to work independently as well as part of a collaborative team environment.
• Familiarity with Agile methodologies is a plus.
• Relevant certifications in technology (such as CompTIA, Microsoft, or Cisco) are a plus.

Benefits

• Paid Time Off
• Training & Development
• Performance Bonus