Monitoring Manager

WHO WE ARE 

Noora Health Bangladesh is part of Noora Health’s broader mission to improve health outcomes and strengthen health systems by equipping family caregivers with essential skills to care for their loved ones. 

Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.

With support from governments and partners in India, Bangladesh, Indonesia, and Nepal, Noora Health has trained more than 51.4 million caregivers and patients across 16,000+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP). 

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn mortality by 18%.

Noora Health is an Audacious Project Grantee and received the Skoll Foundation Award for Social Innovation. To learn more, watch our TED Talk, Skoll feature, or read about our partnership with the World Health Organization. 

ABOUT THE ROLE

The Monitoring Manager will oversee monitoring systems that generate timely, high-quality data to strengthen program implementation and decision-making. This role works closely with cross-functional teams to improve data quality, monitor program performance, and drive continuous improvement across Bangladesh.

WHAT YOU WILL DO

Monitoring System Development and Management

• Support efforts to design, implement, and operate monitoring processes for end-to-end monitoring of key programs
• Understand program objectives and success metrics, government requirements in terms of reporting and ground realities of implementation in hospital systems and use this information to develop and drive on-ground monitoring processes to evaluate program effectiveness
• Support the implementation team in driving data collection processes in hospitals, by conducting field visits, understanding stakeholder challenges and helping troubleshoot on-ground challenges
• Resolve complex technical issues and drive innovation that improves monitoring performance and quality
• Manage monitoring team to achieve the desired results

Data Quality and Analysis

• Streamline data collection process from SurveyCTO as well as other sources and address concerns around data quality with respective functional teams.
• Establish and maintain databases for research data (separate from Monitoring data)
• Support and manage the data visualization team in building dashboards and draw insights from data using tools like Google Looker Studio/ Tableau / Power BI /Other Open Source tools. 
• Develop and present the frameworks for insight generation and effective communication of monitored outputs including dashboards, reports, and monthly presentations with internal stakeholders

Collaboration, Reporting and Communication

• Collaborate with other functional teams including design, implementation, technology, research, and communications to report useful insights/challenges, aiding better program development processes
• Guide the programs and implementation team on specific gaps in the program and highlight areas of improvement using field data as the foundation

WHO WE ARE LOOKING FOR

• Bachelor’s degree in statistics, data science, or other relevant fields   
• Experience in working with any reputed NGO or other relevant institution
• 4-5 years of experience in monitoring and/or evaluation, quality improvement, outputs analysis
• Experience with data visualization, analysis, and manipulation tools is a plus
• Outstanding communication skills and ability to work seamlessly as part of a diverse team including designers, analysts, and educators from Bangladesh and overseas
• Excellent document/report writing skills in English
• Proficiency in English and Bangla required

WHAT WE VALUE

At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others. 

We encourage people from all backgrounds to apply for positions at Noora Health.