Business Analyst (PL869)

Location: Canada

Client: Consulting Client

Contract Duration: 12 months contract

Experience supporting complex business transformation, service-delivery, or technology modernisation initiatives.

Overview

Our consulting client is seeking a Business Analyst to support strategic business and technology initiatives. The organisation is improving the processes, systems, and service capabilities that support programs for children, youth, families, and communities. This role will play a key part in analysing business needs, documenting requirements, and supporting the delivery of practical, user-centred solutions across a complex service and technology landscape.

The ideal candidate will possess strong business analysis expertise, hands-on requirements elicitation and documentation experience, and a solid understanding of process analysis, stakeholder engagement, and solution delivery. This individual will work closely with program teams, product owners, project managers, technical teams, and business stakeholders to deliver high-quality outcomes within a complex and evolving environment.

Key Responsibilities

• Lead and facilitate requirements-gathering activities with business, program, and technical stakeholders.

• Analyze current-state processes, identify gaps and opportunities, and document future-state business requirements.

• Translate business needs into clear, delivery-ready artifacts, including user stories, acceptance criteria, process flows, use cases, and data requirements.

• Collaborate with Product Owners, Project Managers, Solution Architects, Developers, and QA teams to support solution design and delivery.

• Support business-process improvement and service-modernisation initiatives across the Children, Youth & Social Services portfolio.

• Make use of an Agentic approach to requirements analysis and documentation, ensuring outputs meet established delivery standards.

• Support incident, defect, change, and enhancement activities by assessing business impact, clarifying scope, and documenting requirements.

• Participate in testing, User Acceptance Testing (UAT), release planning, and business-readiness activities.

• Develop and maintain business analysis documentation, knowledge articles, process documentation, and stakeholder communications.

• Identify risks, dependencies, assumptions, and process impacts; escalate concerns to appropriate project or delivery leads.

• Work closely with program and business teams to understand service needs and deliver fit-for-purpose solutions.

• Contribute to delivery best practices, continuous-improvement activities, and documentation standards.

MUST HAVE at least 5+ years of proven hands-on Business Analysis experience.

Required Qualifications

•5+ years of proven Business Analysis experience in technology, consulting, public sector, or a complex service-delivery environment.

•Strong requirements-gathering, process-analysis, and stakeholder-management skills.

•Experience developing user stories, acceptance criteria, process maps, and business requirements.

•Experience supporting enterprise applications and Agile or hybrid delivery teams.

•Strong communication, facilitation, and problem-solving abilities.

Preferred Qualifications

•Experience in children’s services, youth services, social services, human services, health, education, or government.

•Experience with case-management or service-delivery systems.

•Experience with Azure DevOps, Jira, Confluence, ServiceNow, Visio, or Power BI.

•Exposure to privacy, accessibility, change-management, or modernisation initiatives.

Key Skills & Experience

•Business Analysis

•Requirements Documentation

•Business Process Mapping

•Stakeholder Collaboration

•UAT & Release Support

•Agile Delivery

•Process Improvement