Front Line Leader (FT) - Mistahimaskwa House

Catholic Social Services is currently seeking a full time overnight, 42 hours per week, Front-Line leader in EDMONTON to join our team. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community. 

One position has a weekly full time (overnight) schedule of (8pm -8am) 4 on - 4 off rotation at PCC. Job application closing date: October 27, 2026.

Overview: 

Mistahimaskwa House: This program is for youth 12-19 who have been exposed to substance, physical and mental abuse, sexual exploitation, physical/mental trauma and who also have severe complex mental health needs. Mistahimaskwa/PCC is a program designed to help youth with their mental health needs in a residential setting with extra supports such as; higher ratios of staff and in collaboration with supports from Alberta Health Services who are on site daily. These are youth who currently cannot be supported in other residential setting. With the support from both CSS and AHS, we work clients using harm reduction principles and practices to which promote empowerment and stabilization.

Job Summary:

Reporting to the Team Leader, the Front Line Leader oversees the operations of the program in the absence of the Team Leader, generally outside of regular business hours. The Front-Line Leader also ensures the children and youth clients while located at the program facility experience a safe, warm, and positive environment where their basic needs are met (food, clothing, shelter, healthcare, and safety). Additionally, the Front-Line Leader assists with training, supervising, and evaluating employees who provide direct services to clients with humility, compassion, and respect. This position also represents the Agency within the community and liaises with community partners.

Responsibilities include but are not limited to:

Employee Management

• Understands, supports, promotes, and adheres to the Agency’s vision, mission, values, and organizational ethics, and treats all persons with humility, compassion, and respect
• Presents as a positive and professional role model and ambassador for the Agency in interactions with clients, stakeholders, and the public. Maintains respectful personal boundaries
• Communicates effectively and respectfully in a professional and confidential manner with all Agency employees, and internal and external stakeholders
• Establishes and maintains respectful, collaborative working relationships with employees and key stakeholders
• Assists with day-to-day operations and programming of the program
• Assists with on-site orientation, training, and performance monitoring of program personnel, including part-time, contractual, overnight, weekend, volunteer, student, and casual workers
• Participates in the orientation of new employees
• Assists in preparing shift schedules for relief and additional shifts to ensure appropriate employee/shift coverage
• Monitors, supervises, and reports to the Team Leader the performance of the program personnel assigned
• Monitors and records in-service training and development of program personnel
• Presents in-service training and attends committees and meetings deemed necessary or appropriate by the Team Leader/Program Manager
• Facilitates team communication and ensures the team is involved in decision-making processes as applicable
• Monitors assigned core team responsibilities (e.g. petty cash, stationery purchases, food purchases, incentives, medication orders, recreation activities, camera booking, and maintenance, file audits)
• Assists in the collection, checking/approval, and submission of time sheets and Leave of Absence (LOA) requests received from program employees
• Prepares fire drills, occupancy, and other reports required by the program
• Ensures serious occurrence reports are properly documented and submitted in a timely manner to the immediate supervisor or designate

Program Planning/Administration

• Provides on-site support to the clients on an individual, family, and group basis
• Prepares for, attends, and participates in committees and service meetings.
• Completes and submits monthly documentation as per standard procedures on or before assigned due dates, such as employee timesheets, month-end progress reports, case notes, mileage, cheque requisitions, etc.
• Attends and actively participates in scheduled team meetings. Supports team initiatives and helps to identify problems and suggest solutions
• Regularly updates the Team Leader/Program Manager on program activities and developments

Client Care/Service

• Communicates effectively and respectfully in a professional manner with clients, both verbally and in writing. Actively listens to clients to understand their needs while being aware of and responding to non-verbal communication.
• Identifies and provides the community resources required to support clients according to the risk assessment
• Ensures that appropriate client care is implemented and provided by our employees
• Attends Service Team Meetings and Conflict Resolution Meetings as needed
• Assists in maintaining building and equipment according to Agency standards
• Submits request for equipment purchase as required
• Performs other related duties as required

What This Job Requires:

• • Minimum of a Diploma in a Human Services discipline or equivalent
  • A degree in a Human Services discipline is an asset
  • Additional relevant certifications or designations considered an asset
  • Minimum of three (3) years of professional experience with family violence, addictions, and high-risk behaviors
  • Minimum of one (1) year of professional supervisory experience preferred
  • Equivalent combinations of education and experience may be considered

  The ideal candidate will have an organized and compassionate approach to the work, strong teamwork skills, a commitment to developing positive supporting relationships, and experience supporting families. Other qualifications include:

  • Sound knowledge of the following techniques is required: crisis intervention, anger diffusion, conflict intervention, and resolution?
  • Effective English-language communication skills, both verbal and written, to communicate, understand, comprehend, and comply with all job requirements
  • High level of professionalism, confidentiality, and diplomacy; with the ability to manage sensitive and confidential information and comply with all regulatory requirements and Agency Privacy and Confidentiality policies and procedures
  • A high degree of resourcefulness and flexibility to adapt to changing needs of clients, circumstances, programs, and Agency
  • Knowledge of and effective collaboration with internal and external stakeholders, professionals, service providers, and community resources
  • Competent in working with applicable Microsoft Office suite programs
  • Proficient in the use of other Agency-assigned computer applications and databases
  • Facilitation skills and ability to make presentations and facilitate workshops
  • Proven problem-solving skills with the ability to visualize and deliver creative solutions
  • Proven delegation, negotiation, and leadership skills.
  • Ability to identify front-line themes and trends and postulate corresponding solutions
  • Ability to work collaboratively as a member of a team as well as independently with minimal supervision
  • Ability to support employees to increase their competencies and learn from their experience in a strength-based manner
  • Ability and willingness to work various shifts (which may include nights, days, evenings, and/or weekends) as required to meet client and/or Agency needs
  • Ability and willingness to travel, as required, to different offices, programs, and other sites to attend and/or conduct meetings, and/or training

  Conditions of work

  • Flexible work hours are required which may include rotating nights, days, early mornings, evenings, and weekends. Overtime hours may be required. Advance notice will be provided when possible
  • As our program operates 24 hours per day and to meet the needs of our clients, flexible work hours are required which may include rotating nights, days, early mornings, evenings, and weekends
  • Occasionally works in a standard office environment with standard office equipment
  • Regular interactions with external contacts including clients, client's family members, key stakeholders, partners, government agencies, and members of the community
  • Regular interactions with internal employees
  • May be exposed to infectious waste, diseases, and conditions including viruses and pathogens (bloodborne and/or airborne)
  • Occasional travel is required throughout Edmonton & surrounding areas

Police Information Check including vulnerable sector search, Intervention Record Check and/ or summary of driving record are conditions of employment and the financial responsibility of the candidate.

What We Offer:

• The hourly rate for this position is $25.788 - $29.011 per hour based on qualifications and experience.
• This position will be eligible for a $2.00/per hour Program Premium
• We offer flexibility and supportive working environment.
• Comprehensive benefit options when eligible.
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.

With 65 years of service delivery experience, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with nearly 2000 staff, and hundreds of volunteers delivering over 100 different programs to people in need throughout Central Alberta and Edmonton.

Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications from qualified individuals of all diverse groups and backgrounds.