Program Coordinator (CF) - Newcomer Settlement Program

Catholic Social Services is currently seeking a contract full-time 40 hours per week, Program Coordinator in EDMONTON to join our Immigration and Settlement Services team. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community!  The contract ends on March 31, 2027, with the possibility of extension.

Job application closing date: October 30, 2026.

Job Summary:

Supporting the delivery of Immigration and Settlement Services (ISS) programs by coordinating program activities, conducting research, assisting with report writing, fostering collaboration and knowledge-sharing among funded and non-funded organizations within the Community of Practice (CoP) to support the Needs and Assets Assessment and Referral Services (NAARS), liaising with key community stakeholders, promoting programs, and handling administrative tasks as needed. 

General:

• Coordinate the delivery of program activities geared towards supporting newcomers’ settlement and integration process in Canada (e.g., delivering information sessions, presentations; facilitating client focus groups; etc.).
• Conduct research to identify newcomer needs, trends, challenges, and potential gaps in services.
• Develop opportunities for program development and improvement.
• Keep accurate records and statistics related to program activities.
• Participate in data analysis, report writing, and evaluation.
• Liaise with key community stakeholders to maintain the existing or establish new partnerships and collaboration.
• Engage in program promotional activities.
• Promptly respond to inquiries from clients, staff, volunteers, and the public.
• Perform other related duties as required (e.g., taking meeting minutes).

Specific to CoP Coordinator:

• Engages with funded and non-funded organizations to strengthen the CoP network.
• Coordinates regular CoP meetings to discuss best practices, emerging challenges, and service improvements.
• Develops and maintains relationships with key stakeholders, including community agencies, government bodies, and service providers.
• Works with CoP members to enhance the delivery of NAARS within their designated zones.
• Ensures a seamless referral process between organizations to support client needs effectively.
• Facilitates discussions among agencies to establish agreements supporting the portability of settlement plans and assists organizations in drafting and finalizing MOUs to formalize referral and service coordination processes.
• Engages in activities related to knowledge sharing and capacity building.
• Completes associated monitoring and reporting tasks.

What This Job Requires:

• Diploma/Degree in Education, Human Services or equivalent.
• 2 years' experience working with newcomers to Canada.
• Experience building effective partnerships and collaborations.
• Experience in doing research, working with data, and writing reports.
• Additional relevant certifications or designations considered an asset.
• Equivalent combinations of education and experience may be considered.
• Ability to work collaboratively in diverse team.
• Have access to access to a reliable vehicle and valid driver's license as driving clients is part of the role.
• Police Information Check including vulnerable sector search, and Intervention Record Check current within six (6) months
• Police Information Check including vulnerable sector search, Intervention Record Check and/ or summary of driving record are conditions of employment and the financial responsibility of the candidate.

Knowledge

• Sound knowledge of Canadian social systems (i.e., immigration, settlement, health, legal, education, financial, social organization, housing, employment; etc.).
• Strong understanding of newcomer settlement services, particularly NAARS.
• Strong knowledge of community resources.   
• Knowledge of data collection, reporting, and best practices in service coordination.
• Proficiency in the use of effective collaboration strategies with internal and external stakeholders.

• Demonstrated competence with Microsoft Office suite, Analitics, Social Media, Graphic Design, Videoconferencing Software Platforms (i.e., Microsoft Teams, Zoom, Webex, etc.), and other Agency computer applications and databases.

Skills

• Excellent communication, facilitation, public speaking, relationship-building, and research skills.
• Acute awareness of and sensitivity towards those with diverse needs.  
• High degree of flexibility and adaptability.
• Demonstrated commitment to collaboration and strong interpersonal skills.  
• Excellent planning, organizational, and time management skills.
• Strong attention to detail and accuracy.

Abilities

• Take initiative, multitask, establish priorities, and work independently with limited supervision.
• Manage multiple stakeholders and navigate complex partnerships.
• Maintain professional boundaries 
• Manage sensitive and confidential information.
• Demonstrate awareness of workplace diversity.
• Work effectively as a member of a team.   

• Speak a second language.

What we offer:

• The annual salary for this position is $58,839.84 to $66,231.36 based on qualifications and experience.
• We offer flexibility and supportive working environment.
• Comprehensive benefit options when eligible
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.

With 65 years of service delivery experience, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with nearly 2000 staff, and hundreds of volunteers delivering over 100 different programs to people in need throughout Central Alberta and Edmonton.

Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications from qualified individuals of all diverse groups and backgrounds.