DC Operations Shift Lead (SS-FNW250905 003/04)

About the Role

We are seeking experienced DC Operations Shift Leads to join our team in managing mission-critical data centre operations. In this role, you will lead a shift team to ensure smooth and reliable operations, handle escalations, and uphold compliance standards across multiple sites.

Key Responsibilities

• Lead and supervise the DC shift team to ensure seamless daily operations.
• Allocate shift patterns, oversee handovers, and monitor task completion.
• Manage escalations, liaise with stakeholders, and ensure SLA/KPI compliance.
• Oversee incident management, ticketing, and service requests in line with SOPs.
• Conduct routine DC operations, including rack/stack, cabling, equipment setup, and vendor management.
• Drive onboarding, training, and competency reviews of shift members.
• Maintain accurate documentation (SOPs, EOPs, escalation matrices, incident reports).
• Represent the shift team during audits, reviews, and stakeholder meetings.
• Collaborate closely with Operations, Facilities, Service Delivery, and Security teams.

Requirements

• Minimum Diploma in IT, Engineering, or related field.
• At least 3 years’ experience in a Data Centre environment, with 2 years in a team leadership role.
• Strong leadership, analytical, and problem-solving skills.
• Excellent communication and interpersonal skills; ability to draft SOPs, reports, and formal communications.
• Proactive, with strong initiative in managing operations and incidents.
• Ability to coach, mentor, and supervise effectively.
• Willingness to work 12-hour rotating shifts (day and night).

What We Offer

• Performance Bonus
• Shift Allowance
• Handphone Allowance