itm8 PH
Service Desk Support Specialist
Dumaguete, Central Visayas, Philippines (city only)
On-site
First seen by offpeak October 22, 2026
See your drive time Apply on itm8 PH's site
About the role
Service Desk Specialist/Technical Support Representative providing IT support to users by responding to phone calls, managing service requests and incidents, and resolving IT-related issues.
Key responsibilities
Responds to phone calls and aids users with their IT-related issues
Accepts and manages service requests and incidents in accordance with established procedures
Records incidents and service requests while keeping and managing pertinent documentation
Recognizes and categorizes incident types and service disruptions
Analyzes user issues systematically and offers solutions along with potential side effects
Applies expertise to resolve user issues and queries databases for potential solutions
Escalates complex or unresolved incidents
Serves as the regular point of contact, receiving and managing support requests
Addresses a wide range of service requests for support by supplying information to fulfill requests or facilitate resolution
Conducts initial investigation and diagnosis as the first line of support, promptly assigning unresolved issues as necessary
About you
Bachelor/College Degree in Information Technology, Computer Science, Computer Engineering, or equivalent
Preferably 5 years experienced in Technical & Helpdesk Support or equivalent
Good English communication skills
Technical troubleshooting knowledge of Windows systems, MS Office products, and 3rd party software
Knowledge of Computer Hardware/Software, Networks, and General computer usage
Willing to work on shifting schedule
About us
itm8 Philippines Inc. is a branch of itm8 A/S, a fast-growing global IT company with an entrepreneurial spirit. itm8 A/S is the leading Danish provider of IT outsourcing services for both private and public sectors. With 28 branches across four countries—Sweden, Denmark, the Czech Republic, and the Philippines. We expand the boundaries of IT solutions, focusing on four business-critical areas: Digital Transformation, Cyber Security, Cloud Services, AI Solutions, ERP and Business Intelligence.