Principal Consultant - Intelligent Marketing and AI

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering, and technology-enabled transformation programs.

We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value.

A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com Infosys Consulting - a real consultancy for real consultants.

Requirements

Infosys Consulting is looking for a lead Intelligent Marketing and AI strategy, architecture, and delivery for our largest ANZ clients, including major banks and financial services institutions. This is a platform-agnostic leadership role: you will guide clients through complex decisions across CDP, journey orchestration, marketing automation, and emerging agentic AI capabilities — recommending the right technology for the problem rather than defaulting to a single vendor. You will lead delivery teams, own senior client relationships, and contribute to the growth of the Martech practice.

Key Responsibilities

• Define enterprise martech strategy and multi-year roadmaps aligned to client CX and business outcomes.
• Lead architecture design across data unification, identity resolution, consent/privacy compliance, and cross-channel orchestration.
• Own senior client and CxO-level stakeholder relationships; shape SOWs, commercial proposals, and delivery governance.
• Lead and mentor cross-functional delivery teams (architects, engineers, analysts) across concurrent engagements.
• Run vendor-neutral evaluation and selection processes across the martech landscape (CDP, CMS, personalization, marketing clouds).
• Establish delivery frameworks, RACI models, and change management practices for large-scale platform migrations.
• Bring emerging agentic AI and automation capabilities into client engagements where they create measurable value.
• Contribute to practice growth: capability building, thought leadership, RFP/proposal support, and partner ecosystem relationships.

Required Experience

• 10+ years in martech / customer experience consulting, including architecture-level exposure across atleast two major platform ecosystems (e.g. Adobe, Salesforce, Braze, Segment, Tealium).
• Proven track record leading enterprise-scale implementations spanning data platforms, journey orchestration, and personalization.
• Experience delivering in regulated industries (financial services, healthcare, insurance) strongly preferred.
• Strong grasp of data privacy and consent frameworks, identity resolution, and integration patterns (APIs, event streaming).
• Working exposure to AI/agentic systems in martech workflows is highly valued.
• Demonstrated revenue or P&L impact, team leadership, and senior client advisory experience.

Core Competencies

• Vendor-neutral strategic thinking — able to recommend the right tool for the problem, not just the tool you know best.

• Executive-level communication and stakeholder management.
• Balance of technical depth and commercial/business acumen.
• Team leadership, coaching, and capability development.

Benefits

What We Offer

• Exposure to complex, high-impact martech transformation programs for leading ANZ enterprises.

• A collaborative, expert-led practice with strong global delivery and Adobe/Salesforce partner relationships.

• Clear progression pathway toward Senior Principal and Practice Leadership.

• Investment in professional certifications, thought leadership, and continuous learning.

To apply, please submit your CV and a brief cover note outlining relevant martech platform and delivery experience to the

Infosys Consulting ANZ Talent Acquisition team.