Service Assurance Enterprise Architect

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value. A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com.

Requirements

Service Assurance Enterprise Architect (Telecommunications)

Position Summary

We are seeking a highly experienced Service Assurance Enterprise Architect to lead the strategic direction, transformation, and modernization of Service Assurance and Operational Support Systems (OSS) within a large-scale telecommunications environment. This role will be responsible for defining enterprise-wide architectures that enable operational excellence, enhanced customer experience, proactive service management, and automation-driven network operations.

As a key technology leader, the successful candidate will partner with executive stakeholders across Network Operations, Engineering, Enterprise Architecture, Digital Transformation, and Product organizations to establish future-state OSS capabilities that support next-generation networks, cloud-native architectures, intent-based networking, and AI-driven operational models.

Key Responsibilities

Enterprise Architecture Leadership

• Define, develop, and govern the target-state enterprise architecture across Service Assurance, Fault Management, Performance Management, Network Inventory, CMDB, Observability, and OSS ecosystems.
• Establish long-term architecture strategies that align with business growth objectives, customer experience goals, operational efficiency targets, and digital transformation initiatives.
• Create and maintain architecture blueprints, capability maps, reference architectures, standards, and technology roadmaps.
• Drive architecture alignment across legacy, modern, and cloud-native operational platforms.

OSS Transformation & Modernization

• Develop and execute OSS transformation roadmaps that support business modernization, network evolution, and operational excellence objectives.
• Lead large-scale transformation programs involving service assurance platforms, observability solutions, inventory systems, and operational tooling.
• Identify opportunities to simplify, rationalize, and consolidate OSS landscapes while reducing operational complexity and technical debt.
• Define migration strategies from traditional OSS environments toward cloud-native, API-driven, and event-driven architectures.

Service Assurance Architecture

• Architect end-to-end service assurance solutions enabling real-time monitoring, fault detection, performance management, service quality measurement, and customer experience visibility.
• Design integrated assurance ecosystems that provide comprehensive service health insights across network, application, infrastructure, and customer layers.
• Ensure assurance architectures support high availability, scalability, resilience, and operational reliability requirements.
• Drive adoption of modern observability frameworks encompassing metrics, events, logs, traces, and customer experience analytics.

Architecture Governance & Solution Design

• Lead architecture governance activities including design reviews, technology assessments, standards compliance, and solution approvals.
• Evaluate emerging technologies, platforms, and vendor solutions for suitability within the enterprise OSS ecosystem.
• Establish enterprise architecture principles, governance frameworks, and design standards.
• Provide technical leadership throughout the solution lifecycle, ensuring alignment with strategic architecture objectives.

Stakeholder Collaboration

• Partner closely with CTO organizations, Enterprise Architecture teams, Network Operations, Engineering groups, Product Management, and Transformation leaders.
• Act as the primary architecture advisor for service assurance and OSS modernization initiatives.
• Facilitate cross-functional alignment between business, operational, and technology teams.
• Communicate architecture vision, strategies, and transformation initiatives to senior leadership and executive stakeholders.

Strategic Advisory & Business Enablement

• Provide executive-level technology consulting and strategic guidance on OSS and Service Assurance investments.
• Contribute to business case development, investment planning, technology strategy, and vendor evaluation processes.
• Support procurement and RFP activities by defining architectural requirements and technical evaluation criteria.
• Present technology strategies, roadmap recommendations, and transformation outcomes to leadership forums and governance boards.

Experience

• 15+ years of experience within Telecommunications, OSS, Service Assurance, Network Operations, or Enterprise Architecture environments.
• Proven experience designing and delivering enterprise-scale OSS transformation programs.
• Deep expertise in telecommunications operational support systems and network management domains.
• Demonstrated experience working with Tier-1 telecommunications service providers.
• Experience leading architecture governance and enterprise-wide technology strategy initiatives.

Success Measures

In this role, success will be measured through:

• Delivery of enterprise OSS and Service Assurance transformation roadmaps.
• Improved operational efficiency and reduced incident resolution times.
• Increased automation and adoption of AIOps-driven operations.
• Enhanced customer experience and service reliability metrics.
• Reduction in technology complexity and technical debt.
• Successful implementation of observability and closed-loop assurance capabilities.
• Strong alignment between business strategy, operational objectives, and technology investments.

Why Join Us?

This is an opportunity to shape the future of telecommunications operations by defining next-generation Service Assurance and OSS architectures that enable intelligent, automated, and customer-centric network operations. You will work at the forefront of digital transformation, influencing strategic technology decisions and driving innovation across a complex enterprise environment.

Benefits

We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.