Sales Coordinator (Loden Hotel & Arden Hotel)

About Us

Wentworth Hospitality Group is a leading hospitality group in Canada. We pride ourselves on our attention to detail, continuously innovating and improving, we strive to set new standards in the hospitality industry. At Wentworth, we are more than just a place to stay or dine; we are a destination where lasting memories are created, and guests feel genuinely appreciated and at home.

Wentworth features two standout hotels, the Loden Hotel and the Arden Hotel. The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally; located in the Coal Harbour neighbourhood of downtown Vancouver. The Arden Hotel is a boutique hotel where thoughtful design meets genuine hospitality; located in the heart of downtown Vancouver, this West Coast–inspired boutique hotel seamlessly blends into the city’s urban fabric. 

Position Summary

The Sales Coordinator is responsible for playing a critical role in driving revenue and developing guest experiences, while fostering client relationships, coordinating events and implementing strategic sales initiatives. Reporting to the VP, Hotel Operations, this role requires the ability to deliver personalized experiences that reflect the hotel’s luxury standards.

Position Responsibilities

• Prospect a list of company and referral leads generated through research, networking, social media, special events.
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Generate sales presentations and a variety of additional materials for prospective customers highlighting event space and facility amenities.
• Welcome prospective clients for site visits while maintaining an active presence in the hotel.
• Recognize opportunities to maximize revenue by up-selling and offering enhancements to create outstanding guest satisfaction for the hotel.
• Correspond with prospects and answer any questions about the hotel’s venue options, rates, room types, venue packages, or promotions.
• Coordinate with the sales and marketing team to execute events or conferences.
• Gather and assemble sales collateral to send to prospects.
• Understand customers and build company loyalty.
• Send prospects emails and cold calls.
• Enthusiastically pursue hotel Sales targets and goals as set by Senior Management.
• Attend Hospitality trade shows and Community events which will require travel in representation of The Loden Hotel.
• Provide total account management using CRM tools to manage client relationships and group requests.
• Carefully walk new prospective clients through the sales cycle to discover their preferences and offer personalized services that meet their needs.
• Call current and potential clients to follow-up with critical details of group blocks and events as well as write correspondence and various documentation using proper grammar and format.
• File correspondence and documents as necessary.
• Provide information on group dates, rates, and deadlines.
• Ensure that all pertinent deadlines are met.
• Promote and represent the hotel through personal involvement in community and professional organizations.
• Assist with writing rate proposals and agreements.
• Answer phone calls to Sales, take accurate messages and transfer telephone calls to the appropriate person in an efficient manner.
• Review major complaints received from customers and recommend corrective action to the applicable business unit and function.
• Utilize a mechanism to collect, analyze, and report competitive information.
• Provide assistance and coverage in hotel operations, as needed.
• Closely follow up on all business leads within 24-hour timeline to clients.
• Quote and provide booking confirmation based on current and future forecasts.
• Develop, implement, and execute quarterly and annual actions plans to drive activity.
• Other duties as required.

Expectation of Internal Responsibility

• Attend all hotel-wide and sponsored events with a natural desire to elevate the brand and be involved with Loden Culture.
• Engage with a natural presence that ensures guest acknowledgement and a warm welcome.
• Respectfully represent the Loden brand at all times in ways that communicate your pride in our commitment to thoughtful service.
  

Experience & Qualifications

• Education: Bachelor’s degree in business administration, hospitality, or related field preferred.
• Experience: 2-5 years’ experience in hospitality and/or sales.
• Exceptional interpersonal and customer service skills.
• Must understand how to communicate, negotiate, and network effectively.
• Good organization and time management skills.
• Well-organized and responsible with an aptitude in problem-solving.
• Excellent verbal and written communication skills.
• A team player with a high level of dedication.
• A valid driver’s license and abstract is required.
• Must be able to lift and move items weighing up to 23 kg.
• Computer Skills: Excellent computer skills (MS Office).

Physical Requirements

This position requires the ability to sit and/or stand for long periods of time.

Work Schedule 

This full-time salaried position typically works 40 hours a week. The specific work hours during the workday may be determined through mutual agreement, allowing for flexibility as needed; weekend work may be required.

Additional Information

Wentworth is an equal-opportunity employer who offers competitive compensation packages. We thank you for your interest in this position but only those who are short-listed for an interview will be contacted.

Please apply through wentworthhg.com via the link provided: https://amacon.bamboohr.com/careers/487