Manager, Technical Account Manager

About Us

Seismic is the Go-To-Market Performance company, driving how organizations turn their strategy into revenue. Seismic brings together signals from customer conversations, buyer engagement, governed content, coaching and seller behavior to turn intelligence into winning action. Through its AI revenue execution platform, the company equips customer-facing teams with the insights, governance, and contextual guidance they need to execute with confidence and deliver measurable business outcomes. Trusted by 2,500 organizations and over 3.5 million users around the globe, Seismic is headquartered in San Diego with offices across North America, Europe and Asia-Pacific. Learn more at seismic.com.

Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.

Overview

We are seeking a dynamic and experienced Manager, Solution Architecture to lead and scale our team of Technical Account Managers (TAMs), Solution Architects (SAs) & Implementation Engineers (IEs). In this role, you will be responsible for building, mentoring, and leading a high-performing team that delivers both hands-on technical architecture during implementations and long-term technical account management throughout the customer lifecycle. You will serve as an escalation point for enterprise clients, optimize technical delivery methodologies, and partner closely with Product, Engineering, and Customer Success leadership to drive customer adoption, retention, and expansion.

Who you are:

• People Leadership: 10+ years of experience in managing customer-facing technical teams (e.g., TAMs, Solution Architects, Implementation Engineers, or Solutions Engineers) in a B2B SaaS environment.

• Technical Background: 6+ years of hands-on experience in technical architecture, API integration design, RESTful web services, and enterprise data modeling.

• Enterprise Systems Experience: Deep domain expertise in CRM integrations (e.g., Salesforce, Microsoft Dynamics 365), SSO standards (SAML/OAuth), and SQL/SOQL.

• Strategic Operations & Stakeholder Management: Proven track record of managing enterprise escalations, defining operational KPIs, accelerating team operations through AI-powered workflows, and presenting to client C-suite stakeholders.

• Communication & Influence: Exceptional interpersonal and communication skills with a proven ability to bridge technical and business discussions across internal and external teams.

• Education: Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.

Nice-to-Have Qualifications

• Prior experience scaling post-sales technical teams in Sales Enablement, Enterprise Content Management, or MarTech SaaS platforms.

• Experience managing a dual-function team (combining professional services/implementation with post-sales advisory).

What you'll be doing:

Team Leadership, Mentorship & Enablement

• Recruit, hire, onboard, and develop a high-performing team of Technical Account Managers and Solution Architects.

• Provide ongoing coaching, technical mentorship, and performance management to support individual career growth across both technical architecture and account management tracks.

• Establish clear team KPIs, capacity planning, and resource allocation models to balance implementation workloads with ongoing account advisory needs.

2. Technical Delivery, Strategy & Governance

• Define and standardize best practices for technical onboarding, integration design (APIs, SSO, SMTP, MCP, data models, CRM integrations), and solution architecture documentation.

• Oversee technical account management frameworks to ensure proactive health checks, SLA compliance, and systematic risk mitigation across key enterprise accounts.

• Serve as the executive technical escalation point for critical client integrations, complex architecture challenges, and high-stakes account reviews.

3. Cross-Functional Strategic Collaboration

• Partner closely with Product and Engineering leadership to communicate customer feedback, synthesize technical requirements, and influence product roadmap priorities.

• Collaborate with Customer Success Managers (CSMs) and Account Executives (AEs) to align technical delivery with commercial goals, contract renewals, and account expansion opportunities.

• Drive continuous operational improvements across Global Services to increase time-to-value for new client onboardings and boost long-term retention.

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.   

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