THQ Concierge

Number of Positions Available:

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.  

About the Role:

We are seeking an experienced THQ Concierge, Location – THQ Redfern for a Permanent opportunity. 

Purpose of the Role:

The THQ Concierge is responsible for creating a welcoming and secure environment at The Salvation Army's Territorial Headquarters in Redfern. The role manages reception and foyer operations, provides exceptional visitor support, assists people seeking welfare or pastoral assistance, and delivers administrative support to the Property Department.

Key Roles and Responsibilities:  

• Provide professional front desk, reception, and building administration support, ensuring a secure and welcoming environment.

• Assist visitors with enquiries and connect them to appropriate welfare, pastoral, or organisational services.

• Support the Property & Facilities Team with administrative tasks, access card management, and facility operations.

• Coordinate incoming and outgoing mail, stock ordering, inventory records, and end-of-month reporting.

• Manage pool and staff vehicle key administration on behalf of Fleet Management.

• Maintain building security and participate in emergency response activities as a member of the Warden Team.

Education and Qualifications Required:

• Experience in a reception, concierge, customer service, or administration role.

• Strong communication and interpersonal skills, with the ability to support a diverse range of visitors professionally and compassionately.

• Proficiency in Microsoft Office and confidence using office systems and access control technology.

• Ability to maintain security procedures, participate in emergency response activities, and undertake the physical requirements of the role.

Requirements of the role:

• A National Criminal History Check is required

What we offer 

• As a registered NFP we offer our eligible employees real and meaningful benefits such as; 

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650) 

• Flexible working conditions 

• Health, fitness and financial discounts / benefits 

• Paid parental leave - 12 weeks 

• Up to 8 weeks leave per year through our purchase leave scheme  

• Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity 

• Purpose driven career which has positive social and sustainable outcomes 

• Employee Assistance Program - Independent confidential counselling service, opportunity for career development; 

• An inclusive culture of dedicated, passionate and professional team members 

• Positively supporting and impacting the lives of others through your career contribution 

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration