E-Commerce Operations Executive

We are looking for a dynamic, detail-oriented, and proactive E-Commerce Operations Executive to support and optimize the daily operations of our e-commerce platform.

The successful candidate will play a key role in managing product catalogue accuracy, online merchandising, campaign execution, website quality control, and customer experience optimization across our Magento-based e-commerce platform.

This role requires a combination of e-commerce operations, technical coordination, analytical thinking, and commercial awareness to support the continued growth of our online business.

Key Responsibilities

E-Commerce Catalogue Management

• Manage and maintain product catalogue, categories, pricing, specifications, attributes, and product content on the ecommerce platform
• Ensure all product information, descriptions, technical specifications, and visuals are accurate, complete, and optimized
• Coordinate product launches, new arrivals, stock updates, and promotional offers across the website
• Maintain data consistency between ecommerce platform, ERP, inventory systems, and internal databases
• Conduct regular catalogue audits and quality checks to identify and correct errors or inconsistencies

Online Merchandising & Campaign Execution

• Create, schedule, test, and publish banners, landing pages, promotional campaigns, and ecommerce offers
• Ensure all campaigns and promotions are correctly displayed and functioning across desktop and mobile devices
• Optimize product visibility, category merchandising, cross-selling, upselling, and homepage placements
• Support major commercial events, seasonal campaigns, flash sales, and product launches

E-Commerce Operations & Website Management

• Monitor website performance and identify issues impacting customer experience or conversion
• Liaise with developers, IT teams, and external agencies to resolve technical issues and implement platform improvements
• Raise and follow up on support tickets until resolution
• Conduct regular testing of the website, checkout process, payment methods, promotions, and customer journey
• Ensure website content and functionalities remain updated and aligned with business objectives

Performance Monitoring & Optimization

• Monitor ecommerce KPIs such as traffic, conversion rate, abandoned carts, product performance, and sales performance
• Provide recommendations to improve customer experience, online conversion, and operational efficiency
• Support SEO best practices including metadata, URLs, product structure, and content optimization
• Use AI-powered tools and digital solutions to improve productivity, content management, and ecommerce operations

Cross-Functional Coordination

• Work closely with Marketing, Ecommerce, IT, Customer Service, Warehouse, and Buying teams
• Coordinate with warehouse and buying teams regarding stock availability, product issues, and fulfilment concerns
• Provide support on ecommerce projects, new feature implementations, and platform enhancements

Key Performance Indicators (KPIs)

• Product catalogue accuracy
• Timely deployment of campaigns and promotions
• Website content quality and consistency
• Reduction of pricing and stock discrepancies
• Ecommerce operational efficiency
• Contribution to customer experience and online conversion improvements

Profile & Qualities

• Highly organized with strong attention to detail
• Proactive, solution-oriented, and adaptable
• Strong analytical and problem-solving skills
• Commercial awareness with customer-centric mindset
• Able to work under pressure and meet deadlines
• Excellent communication and interpersonal skills
• Passionate about ecommerce, digital retail, and online customer experience
• Continuous improvement mindset and willingness to learn new technologies

Education & Experience

• Degree or Diploma in IT, Ecommerce, Digital Marketing, Business Information Systems, or related field
• Experience with e-commerce platforms, preferably Magento
• Understanding of e-commerce operations and online retail workflows
• Familiarity with CMS platforms, product management systems, and digital merchandising
• Basic understanding of SEO and ecommerce analytics tools will be an advantage
• Experience in retail, consumer electronics, or omnichannel business will be an advantage
• Knowledge of AI tools and digital productivity platforms will be considered an asset

Technical Skills

• Magento administration experience preferred
• Good knowledge of Microsoft Excel and Google Sheets
• Familiarity with ecommerce reporting and analytics tools
• Understanding of online payment flows, ecommerce promotions, and customer journey processes
• Basic HTML knowledge will be an advantage

Why Join Us?

• Be part of one of Mauritius’ leading retail and ecommerce businesses
• Work in a fast-growing and evolving digital retail environment
• Exposure to e-commerce innovation, AI-powered tools, and digital transformation projects