Business Analyst - ERS

Company Name:

Location: Dublin

We are ERS, a leading international registry provider operating out of Dublin, Ireland. We design, build, and operate registry solutions that power public and private sector operations and drive efficient business decisions around the world. Our people are what drives our innovation, growth, and well-being. 

We are looking for a Business Analyst to help grow our business and contribute to our future.   

Summary:

The Business Analyst is responsible for supporting the delivery of regulatory software solutions within the aviation domain. The role works closely with Product Owners, customers, subject matter experts, and delivery teams to define business and regulatory requirements and translate them into structured outputs for Agile development.

The position involves interpreting legislation, policies, and operational processes and converting these into clear functional requirements, user stories, and workflow designs. The role supports the alignment of delivered solutions with regulatory obligations and business objectives.

Major Activities:

Requirements Elicitation & Analysis:

• Engages with customers and stakeholders to gather and document business needs and regulatory requirements.

• Facilitates workshops, interviews, and discovery sessions to support requirements definition.

• Analyses legislation, policies, and operating procedures and translates them into functional requirements.

Product & Delivery Support

• Supports the Product Owner in developing and maintaining user stories, epics, acceptance criteria, and business rules.

• Contributes to backlog refinement, prioritisation, and sprint planning activities.

• Participates in Agile ceremonies, including sprint planning, reviews, and retrospectives.

Collaboration & Delivery Execution

• Collaborates with UX, development, and QA teams throughout the development lifecycle.

• Provides ongoing clarification of requirements and business context to delivery teams.

• Supports user acceptance testing and solution validation activities.

Process Improvement & Alignment

• Identifies opportunities to improve customer journeys and operational efficiency.

• Supports the design of digital workflows aligned with regulatory and operational requirements.

• Ensures solutions remain consistent with regulatory frameworks and organizational goals.

Knowledge & Experience:

• Minimum 5 years of experience in Business Analysis, Systems Analysis, or Product Analysis roles.

• Experience working within Agile or Scrum delivery environments.

• Demonstrated ability to gather, analyse, and document business and system requirements.

• Experience developing user stories and acceptance criteria.

• Strong stakeholder engagement and facilitation capabilities.

• Effective written and verbal communication skills.

• Ability to translate complex business processes into structured requirements.

• Experience with tools such as Jira, Confluence, Azure DevOps, or similar.

• Experience working within regulated industries (e.g., aviation, public sector, financial services, healthcare, insurance, utilities).

• Experience interpreting legislation, regulations, standards, or compliance requirements.

• Experience supporting Product Owners and contributing to product backlog management.

• Experience working with aviation authorities, registries, or regulatory systems.

• Experience delivering solutions for government or statutory bodies.

• Familiarity with regulatory frameworks such as EASA, ICAO, or similar.

What we offer: 

At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We’re committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here’s what you can expect when you join our team: 

• We believe in progress with purpose. 

• Innovative technology   

• A record of sustainable growth, 

• Investment in diversifying lines of business  

• We support your growth. 

• Career development and internal growth opportunities 

• Education support to help advance your skills 

• Opportunities to contribute to meaningful, high-impact work 

• We care about people.  

• A supportive, inclusive workplace built on trust and collaboration 

• Recognition programs that celebrate contributions and achievements 

• A hybrid work schedule that supports work–life balance 

A little more about us: 

ERS is located in Dublin, Ireland while our multinational parent company ISC (TSX:ISC) is headquartered in Regina, Saskatchewan, Canada. ISC is a leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, to industry and to our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum. 

Help us build the next generation of registries with your innovation and technology skills. If this opportunity interests you, please apply by 25th of July. We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted.