Product Builder- Ops Automation Squad

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Job Description:

The mission 

We are looking for a Product Builder to join the new global Ops Automation Squad within Product & Engineering at Cobee by Pluxee. 

The squad will turn operational needs shared across countries into reusable product capabilities, self-service tools and automation that help the platform scale. 

Your scope will focus on the global platform: common product workflows, reusable configuration capabilities, standard APIs and data interfaces, and shared tools that enable country teams to work more efficiently. 

Your mission will be to understand operational problems, identify opportunities for reuse across countries, and build reliable solutions that reduce manual effort, improve product quality and deliver measurable impact. 

This is a hands-on role combining product thinking, technical fluency and delivery: mapping processes, speaking with users, analysing data, prototyping with AI or automation tools, building with Engineering, shipping solutions and measuring adoption. 

What you will build 

Within the global product roadmap, examples of the capabilities you may build include: 

• Reusable self-service capabilities for benefit and wallet configuration, with common validation rules and controlled access. 

• Shared platform provisioning and onboarding capabilities that support deployment and adoption across countries. 

• Reusable tools for bulk product actions, with approvals, validation and audit trails. 

• Common product validations that prevent inconsistent data and reduce avoidable operational exceptions. 

• Standard APIs, events and data interfaces that enable country teams to connect their processes to the global platform. 

• Shared internal tools that give Operations and Customer Care teams visibility into product workflow status and help them diagnose issues. 

• Human-in-the-loop features within reusable automation, with appropriate permissions, review steps and traceability. 

• Reusable AI assistants and automation components that help teams navigate product workflows and information. 

• Improvements to existing global automation based on user feedback, product defects and adoption data. 

Success means reliable capabilities that country teams can adopt and reuse, with measurable reductions in manual work and errors. 

What you will do 

As Product Builder, you will: 

• Work with country Operations, Finance, Customer Care and IT teams, alongside global Product, Engineering and Data, to understand shared needs and product friction. 

• Map workflows, edge cases, dependencies and data flows to identify which needs can be addressed through common product capabilities. 

• Assess reuse potential, expected impact and implementation effort, and contribute proposals to global product prioritisation. 

• Build and validate prototypes using AI tools, internal tooling, low-code/no-code platforms, APIs, scripts, data analysis or lightweight product interfaces. 

• Work with Engineering to build, test and maintain reliable global capabilities, following platform standards and release practices. 

• Define success metrics for each initiative: adoption across countries, time saved, fewer manual steps, lower error rates and better user experience. 

• Use data and feedback from country teams to size opportunities, inform roadmap decisions and measure outcomes after release. 

• Document product behaviour, interfaces, configuration options and usage guidance so country teams can adopt the capabilities effectively. 

• Build permissions, auditability, monitoring and appropriate human oversight into the global capabilities you deliver. 

• Investigate defects in the squad’s delivered capabilities with Engineering and improve their reliability and usability over time. 

What we are looking for 

We are looking for people who are comfortable with ambiguity, complexity and execution. 

You may come from Product, Operations, Engineering, Automation, Consulting, RevOps, FinOps, Product Ops, Business Operations or a similar background. What matters most is your ability to understand complex systems and build practical solutions. 

You should have 

• Strong product judgment and a builder mindset. 

• Experience improving operational, financial, administrative or internal workflows. 

• Ability to understand complex processes and simplify them without losing control. 

• Comfort working with technical teams, APIs, data models, integrations and internal tools. 

• Hands-on experience with automation, AI tools, no-code/low-code platforms, SQL, scripting or workflow tools. 

• Strong analytical skills and the ability to define and measure business impact. 

• Excellent communication skills with both technical and non-technical teams. 

• A bias for action: you do not wait for perfect specifications to start learning. 

• High ownership: you follow through from problem discovery to reliable delivery, adoption and measurable impact. 

• Good judgment around risk, compliance, privacy, data quality and operational control. 

Nice to have 

• Experience in fintech, payments, benefits, payroll, HR tech, insurance, SaaS or regulated environments. 

• Experience with invoicing, billing, reconciliation, settlements, financial operations or accounting workflows. 

• Experience with HRIS, payroll providers, SFTP/API integrations or employee data flows. 

• Experience building internal tools for Operations, Finance, Customer Care or Partner teams. 

• Experience using AI agents, copilots or LLM-based workflows in real business processes. 

• Experience with tools such as Retool, Metabase, SQL, Zapier, Make, n8n, ServiceNow, Zendesk, GitLab, PostHog or similar. 

• Ability to write lightweight scripts or query data independently. 

• Spanish and English fluency. Portuguese would be a plus. 

How we work 

We work in small, empowered squads with strong ownership and fast iteration cycles. We value clarity, direct communication, curiosity and high standards. 

With Project Singular, we are changing the way Product, Design, Engineering, Data and Operations work together. We value people who combine product thinking, technical fluency, practical use of AI and ownership of outcomes. 

The squad works within global Product & Engineering and follows the global product roadmap. Country Operations and IT teams are key partners in discovery and adoption, and own the day-to-day execution and control of their local processes. 

Why join now 

This is an opportunity to join a new global squad from day one and shape how Cobee by Pluxee builds reusable automation across countries. 

You will work on real problems that affect clients, employees and internal teams, building shared capabilities that improve the platform and help country teams scale. You will see your work move from an initial prototype to an adopted product capability. 

If you enjoy complex problems, real users, hands-on building with AI and automation, and measurable impact, this role is for you. 

Why join Pluxee?

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.