Merchants Market Insight Manager

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Job Description:

Your Mission

As part of the Merchant team, you develop new business opportunities in order to generate revenue, improve profitability and satisfaction and help the business grow within the merchant department.

”You are on the field prospecting merchants to help make your projects successful. You help develop the network of partners and merchants. You successfully launch new services and/or products.

You report to the Market Manager and work closely with the Marketing, Customer Experience, Merchant Service and Merchant Analyst Managers.

Your main responsibilities

• Sign new merchants to join the Pluxee network to make your project succeed.
• Work project minded , develop, align and coordinate programs and initiatives. This includes but is not limited to developing the merchants network, improving partner performance, new products and new services
• Ensure governance, execution follow up and documentation of processes, workflows, working methods and communication procedures
• Work with the marketing team to improve the value position of our products/services
• Liaise with the relevant teams to ensure that commercial and service activities are effectively supported by the implementation of technology and in-place processes.

• Collaborate with the training team. Ensure staff are on board throughout the organization, and understand the need for change and what is required of them.

Ensure delivery of documented content for trainings, processes and coaching programs.

• Support the merchant, marketing and customer experience executives in setting the commercial targets. Liaise with the Merchant Analyst in support of the annual and quarterly planning and controlling processes.
   

Your profile

As ideal candidate you have the following profile

• Master’s degree or equivalent through experience.
• Minimum 3 years of relevant professional background in marketing-, project management or sales performance within a B2B services context.
• Proven track record of driving performance by coordinating and delivering process improvements and enablement programs in a KPI focused organisation.
• Practical experience in implementing sales and service processes and products/services. You are able to define functional requirements, document guidelines for users and ensure effective adoption
• Very good knowledge of Dutch or French and English, an understanding of the other Belgian language.
• Strong ability to structure and summarize information driven by good PowerPoint skills, good knowledge of other MS Office tools and Salesforce.

As successful candidate you are:

• Analytical with synthesis and tactical thinking, you can create and maintain an overview whilst being able to do in-depth analyses
• Strong communicator with impact and influencing skills
• Work in project base manner, well organised, structured and result-driven to plan activities, follow-up their implementation and get these done on-time, within stated requirements and with success;
• Autonomous and a self-starter with a sense of responsibility, you take ownership and respect deadlines;
• Team player and relationship builder that listens and works well with colleagues/virtual team members from the same and other departments;
• Flexible and enthusiast to be able to adapt to change, and to identify opportunities within a changing context.
   

We offer :

• A meaningful job: build the future of employee benefits and contribute to the quality of life at work for others, you will impact positively local communities too
• A great culture: we respect and care authentically about our people, we embrace work life balance, new ideas and we have a lot of fun !
• When you start your job, you will receive adequate onboarding and training which will allow you to have a good command of Pluxee products and related procedures.
• We offer you a training course with real opportunities for development both within the team and within the company.
• A full-time permanent contract
• A competitive salary with numerous extra-legal benefits, like meal vouchers, eco-vouchers, group and hospitalisation insurance, ambulatory insurance (dental and optical), intervention in internet and phone subscription, ….
• A pleasant work environment in a dynamic and inspiring company.

Quality of life at work:

•    A work-life balance with work@home (max 4 days/week)

•    Offices situated near a train station (Central Brussels)

Why join Pluxee?

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.