NSW Casual Recovery Team - Emergency Services Volunteer

NSW – CASUAL RECOVERY VOLUNTEER – EMERGENCY SERVICES 

Australian Red Cross are seeking Casual Recovery Volunteers in select areas across NSW:

• Byron
• Clarence Valley
• Coffs Harbour
• Kempsey
• Kyogle
• Lismore
• Mid-Coast
• Nambucca Valley
• Port Macquarie Hastings
• Richmond Valley

Make a real difference when it matters most

Join the world’s largest humanitarian organisation and help your community recover from emergencies. As an Australian Red Cross Emergency Services volunteer, you’ll be there for people when they need support the most—offering compassion, connection, and practical help.

Volunteer your way

Life is busy—we get it. But when disaster impacts your community, you may have wondered, “How can I help?” This flexible role makes it easy to get involved, so you can make a meaningful impact in a way that suits you.

Why join as an Emergency Services Casual Recovery Volunteer?

Create meaningful impact

• Be a source of calm in challenging times. Provide Psychological First Aid to people affected by emergencies, helping them feel safe, supported, and empowered.
• Support your local community. Play a vital role in recovery—offering emotional support, practical guidance, and connecting people to the help they need.

Be supported every step of the way

• Everyone is welcome. Whatever your background, skills, or life stage, you have something valuable to offer.
• Join a community of humanitarians. Be part of a supportive network of passionate volunteers, ready to step up locally and across the state.
• Grow your skills and confidence. Receive training in Psychological First Aid and develop your communication and recovery support abilities—skills that stay with you for life.

About Emergency Services at Australian Red Cross

For over 100 years, Australian Red Cross has supported communities through emergencies. Today, we continue that mission—helping people prepare for, respond to, and recover from disasters. From frontline support to recovery services, our work makes a lasting difference across Australia.

Our volunteering opportunity

We’re looking for compassionate, reliable volunteers who are ready to support their communities when it matters most.

This is not a fixed-schedule role—emergencies don’t follow a timetable. Instead, you’ll be part of a trained team, ready to step in when needed, while still choosing when you’re available to volunteer.

Your role as an NSW Casual Recovery Volunteer

You’ll work locally in your community, helping people recover after emergencies by:

• Providing emotional and practical support to individuals and families
• Delivering Psychological First Aid in Recovery Centres
• Responding to enquiries and connecting people with relevant services and support agencies
• Supporting community recovery alongside local teams and partners

What makes a great Australian Red Cross volunteer

At Australian Red Cross, everything we do is guided by our Fundamental Principles—humanity, impartiality, neutrality, independence, voluntary service, unity and universality. If these values resonate with you, you’ll feel right at home.

We’re looking for people who bring:

• Compassion and inclusivity – You genuinely care about others and are open to supporting people from all walks of life, even in emotionally challenging situations.
• Great communication skills – You listen with empathy and communicate clearly, helping people feel heard, understood, and supported.
• Sensitivity and respect – You approach every interaction with kindness and care, especially when people are experiencing distress.
• A team mindset – You enjoy working alongside others, contributing to a supportive environment, and continuously building your skills.
• Resilience and self-awareness – You understand the importance of self-care and can manage your wellbeing while supporting others.
• Confidence with basic technology – You’re comfortable using online systems for training, communication, and rostering.

Volunteering role compliance requirements

• Complete a National Police Check, which will be organised and fully funded by Australian Red Cross.
• Hold a current Working with Children Check, or willingness to apply for one. Australian Red Cross can support you through the application process and will reimburse the cost of this check.

If you’re someone who wants to make a difference and support others with empathy, respect, and care—we’d love to have you as part of our team.

To find out more about this opportunity please review the attached Role Description or contact nswrscg_project@redcross.org.au

If you are interested in a wider Emergency Service Volunteer role, please see other volunteering opportunities with Australian Red Cross at https://www.redcross.org.au/volunteer/

Thank you for considering volunteering at Australian Red Cross. We also have great career opportunities, please visit our careers page at www.redcross.org.au/careers